Critical Conversations
With certification in this workshop, you can solve the tough communication challenges many organizations are facing by helping their people acquire the skills offered by the Critical Conversations workshop and the Listening for Understanding, Communicating for Commitment workshop.
Almost all managers consistently report that communication is at the top of the list of challenges they face at work. Now there is a powerful workshop that delivers to mangers the effective conversation techniques they need to confidently and convincingly tackle some of the toughest encounters at work.
The biggest problem in communication is the illusion that it has been accomplished – George Bernard Shaw
Now Trainers and Consultants can solve the tough communication challenges people face at work by delivering this powerful one day or two day communication workshop with dramatic results. This flexible, customizable workshop gives you everything you need to deliver the skills people need most at work: Communicating effectively to reach positive outcomes in difficult situations when the stakes are high and the challenges are great.
Communication is a difficult process even when the stakes are not high. But when they are, then communication becomes the most crucial tool you have to build trust, resolve conflict, inspire and lead others, and achieve great results. This workshop delivers the specific skills, powerful techniques, and real-world practices that make this possible.
From The hated Performance Review sessions and the sensitive coaching and feedback drills, to the potentially explosive encounters with angry colleagues or customers, this workshop provides participants with the practical techniques they can immediately put to work, starting right in the workshop’s role plays. This is the most relevant On-Demand, On-the-Job communication training you can offer today, addressing people’s needs for practical Talking Tools to apply in the most challenging encounters they face at work.
