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Program 4: Critical Conversations Certification

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Certification Choices by HumaNext

You have two options for certification: Completely online: Or in conference in New York (NJ) then a faster online follow up.

By attending the conference you get to experience the topic in action. But if you cannot travel to attend, then the next best thing is to do it online, it is your choice.

For our live event: Click to learn about the live conference in New York

To Get Certified Online: Read and register below.

Write to us for any questions:  

Program 4: Critical Conversations

Critical Conversations

With certification in this workshop, you can solve the tough communication challenges many organizations are facing by helping their people acquire the skills offered by the Critical Conversations workshop and the Listening for Understanding, Communicating for Commitment workshop.

Almost all managers consistently report that communication is at the top of the list of challenges they face at work. Now there is a powerful workshop that delivers to mangers the effective conversation techniques they need to confidently and convincingly tackle some of the toughest encounters at work.

The biggest problem in communication is the illusion that it has been accomplished – George Bernard Shaw

Now Trainers and Consultants can solve the tough communication challenges people face at work by delivering this powerful one day or two day communication workshop with dramatic results. This flexible, customizable workshop gives you everything you need to deliver the skills people need most at work: Communicating effectively to reach positive outcomes in difficult situations when the stakes are high and the challenges are great.

Communication is a difficult process even when the stakes are not high. But when they are, then communication becomes the most crucial tool you have to build trust, resolve conflict, inspire and lead others, and achieve great results. This workshop delivers the specific skills, powerful techniques, and real-world practices that make this possible.

From The hated Performance Review sessions and the sensitive coaching and feedback drills, to the potentially explosive encounters with angry colleagues or customers, this workshop provides participants with the practical techniques they can immediately put to work, starting right in the workshop’s role plays. This is the most relevant On-Demand, On-the-Job communication training you can offer today, addressing people’s needs for practical Talking Tools to apply in the most challenging encounters they face at work.

Participants Will Learn to Apply Powerful Talking Tools to a Host of Challenging Communication Encounters

Participants will learn to apply specific Talking Tools to a host of challenging communication encounters of particularly high stakes and sensitivity. The Talking, Persuading, and Influencing Tools participants learn and practice in this workshop will enable them to achieve decidedly positive results in working with others as they encounter the following TEN difficult communication situations:

  1. Giving Effective Praise that portrays sincerity and generates motivation and enthusiasm.
  2. Delivering Criticism without creating confrontation and conflict
  3. Conducting or participating in effective Performance Review sessions
  4. Conducting or participating in an effective Interview for a new job or promotion
  5. Making an Apology that touches the heart and convinces the mind.
  6. Asking Effective Questions to probe for facts and provoke for ideas.
  7. Arguing without Offending
  8. Communicating to Build Rapport and Create Trust
  9. Communicating to Create Collaboration and Engagement
  10. Communicating to Resolve Conflict and Reach Agreement

You Will Use Online Communication Effectiveness Profile and Offer Our Other Profiles to Your Clients

  • With your certification, you can have your clients take a paper & pencil Profile titled Communication Effectiveness Profile (CEP: What Are You Saying). An Online profile on the same subject is under development, and once it is available you and your clients can go online and in a few minutes create their Communication Effectiveness profiles (at a cost).
  • The Profile provides you with a way with which to understand the components of your communication style and the way they affect the people communicating with you.
  • Your certification enables you to offer our online assessments / profiles to your clients at a discount and mark it up to make a profit.

Learn to Apply our Heart & Mind Learning Methodology


In addition to the Critical Conversations course, you will also learn and get the material you need to design and deliver training with our unique “Heart & Mind Learning” methodology. Heart & Mind Learning is a way to design / modify then deliver training workshops that dramatically impact your participants and inspire them to create change in themselves and others as a result of the learning. You accomplish this by integrating in your training a number of key "Insights" that transform what you deliver from a traditional training to an extraordinary learning experience for participants.

Schedule of Program 4

  • Register any day of the week. Your certification starts the first of the following week.
  • Our suggested schedule enables you to complete your certification in about four weeks from the time you start. This is based on spending one week on each of the four Sections of the certification program outlined below. But you can go faster or slower as it suites you. However, you need to finish all the certification requirements by the end of the sixth month since your registration date. When you complete all requirements you receive your certificate.

For the sections below, you will:

    • Receive the documents by e-mail in MS Word or PP slides. 
    • Attend webinars (online seminars) covering the material..
    • Do Assignments, and participate with other learners in a Wiki (collaborative authoring and editing of articles and ideas. You will learn how to use it.)
    • Take the CEP Assessment, titled Communication Effectiveness Profile: What Are You Saying.
      • Section 1:: The complete Heart & Mind Learning: You will first learn our Heart & Mind Learning Methodology, which comes with your certification. This program ensures that you learn the most advanced concepts of training design and delivery, which will significantly enhance your training and facilitation skills.
      • Section 2:The CEP: Communication Effectiveness Profile
      • Section 3: The recorded webinars.
      • Section 4: First half of the Critical conversations workshop materials with its applicable assignment.
      • Section 5: Second half of Critical Conversations workshop with its applicable assignment.

Registration and Terms


  •  To certify in Critical conversations as your first program, fee is $1495.00 currently offered at $1095.00 - a $400 discount
  • Click to Order at HumaNext Store
  • If you have any question, please contact us at

  • For each additional program, pay only an additional $495 Choose the topic/topics you want to add from the drop screen as you place your order.
  • Click to Order at HumaNext Store

  • You may register by paying online by a credit card or by a check in US funds payable to HumaNext LLC mailed to: HumaNext, 8 Brownstone Terrace, Hawthorne, New Jersey, 07506 USA.

  • Your certification process will start the first day of the week after we receive your registration. You can go as fast or easy as you choose but you are expected to finish your requirements in six months from registration.

  • Cancelation: You may cancel your registration and receive a refund (by a check) of the amount paid minus 15% administration fee anytime before the start of your certification. Once your certification process starts no refunds will be given.