Applying EQ at Work: A New Kind of Training   The Applying Emotional Intelligence at Work training workshop is designed to touch the hearts and minds of people at all levels at corporate, non-profit, and government organizations. The training delivers an exhilarating experience that will win both management and staff over to the notion of developing and applying emotional intelligence in all their interpersonal interactions on a daily basis at work. Our off-the-shelf package includes everything trainers, consultants, or coaches need to deliver a complete program. No additional purchases of Participant Workbooks are ever needed, saving you hundreds of dollars.

EQ: How To Increase Your Optimism   Optimism is more than just “seeing the glass half full”. Optimism is an emotionally intelligent attitude that boosts performance and increases the chances of success at work and in life in general. The underlying assumption in optimism is self-efficacy, the belief that one has mastery over the events of one’s life and can meet its challenges. That belief is key to the ability to overcome obstacles and develop the self confidence and inner energy required to envision and achieve. Optimism means not giving in to negativism or despair in the face of setbacks. Optimism means having a strong expectation that things will turn out all right. Optimists attribute failure to something they can change, and therefore do not get depressed about it. Strategies for Increasing Your Optimism Imagine that this is your Best Day Ever and start it with this attitude, eager to accomplish great things. Find ways to repeat this experience each and every day. Strive to discover your life’s purpose – what is it that you, and only you, are here on earth to do and accomplish? Seek ways to live and fulfill your life’s purpose on and off the job. Define the meaning behind your work by focusing on whom your work helps and how it adds value to people and the world. Remember your past accomplishments and successes to help you discover what you are good at. Carry an ongoing positive conversation with yourself on daily basis. Keep an open mind about ideas and people. Assume the best in others and treat them accordingly. People often try to rise to meet others’ expectations. Spend time with positive, optimistic people and stay away from negative, pessimistic ones. © HumaNext 2007 – From Applying EQ At Work Training Workshop

How Participants Will Benefit   Leaders, managers, supervisors, and professionals taking this powerful training workshop will: Gain an honest and accurate awareness of themselves Monitor and manage their own emotions and behaviors for their own benefit and that of their team and department Have a positive influence on the emotions and motivation of others Develop cohesive, emotionally intelligent teams that produce breakthrough results Create an atmosphere that fosters emotional intelligence, respect, collaboration, and creativity.

Learning and Changing By Doing Our powerful Applying EQ at Work training program is experiential in nature. It enables participants to experience the concepts of emotional intelligence, discover the awareness and behaviors introduced and feel the exhilaration of applying the new competencies during the training. We achieve this by engaging participants in powerful role-plays, activities, exercises, discussions, and quizzes, all in ways that leave them inspired with the thrill of self-discovery.

Everything You Need to Deliver Is Here, Including Tools to Market the Training To Your Audience We didn't leave a thing in our commitment to making this the most complete and easy to use training program on emotional intelligence possible. You get a detailed Leader's Guide, a complete set of high quality PowerPoint slides, a reproducible Participant Workbook, and a Support Materials Bank full of additional activities, background research, and handout masters. We even give you specially developed handout materials to distribute to your audience before attending the training to help you market the workshop and build excitement and anticipation for this powerful learning experience.

Research-Based Concepts Integrated Into Practical Designs The workshop design is based on integrating emotional intelligence concepts, research findings and case-studies, and applying them to the most critical workplace issues and challenges to offer participants and organizations the most useful applications of the concept of emotional intelligence at work. The emphasis in our training is not on the research or theories, which we cover quickly, but rather on workplace applications in areas like self awareness, self management, attitude development, relationship management, emotionally intelligent communication, collaboration, leadership, coaching, and feedback.

What Will Participants Learn?   Upon completing this workshop participants will: Become aware of the business case for emotional intelligence at work and understand why today's leaders need to develop this important set of competencies.  Understand the nature of emotional intelligence and how the human brain works. Learn the four dimensions of EQ and the key  EQ competencies and skills associated with them. Develop Self Awareness and understand its impact on attitude and personality. Develop and apply Self Management skills in ways that boost leadership and accomplishment. Develop and apply Social Awareness skills in ways that build the capacity for empathy and the ability to understand and relate to others. Develop and apply Relationship Management skills in ways that enhance the ability to exercise leadership, work collaboratively, resolve conflict, and achieve dramatic results at work. Choose from a battery of practical emotional intelligence techniques to use in a variety of work-related applications including communication, leadership, coaching, working with others, conflict resolution, and supervision.

The Complete Program Package Comes with These Components   This powerful Off-the-Shelf Training Program is a complete training package that gives trainers, facilitators, and consultants everything they need to deliver a full day or part of a day training workshop on Applying Emotional Intelligence at Work. Now there is a corporate-quality, application-oriented, performance-focused training program from Communication Ideas to help you deliver this highly popular topic unlimited number of times for one low price. Applying Emotional Intelligence at Work comes with the following components: Facilitator's Guide: A complete Facilitator's Guide with everything you need to understand and deliver this powerful workshop. You can use this guide and the rest of the workshop components to deliver this training to employees inside your organization, or –as an independent consultant- you can use to deliver the training to your clients at the fees you determine, with no other fees due us. (But you cannot sell the packaged program itself as an off-the-shelf product to anyone, either as is or after customization. Doing so will be a violation of US and International Copyright laws.) Participant Workbook (Reproducible): A completely reproducible Participant Workbook you can customize and reproduce to give each participant. No limit to the number of copies you can make. PowerPoint Slides: 44 high quality PowerPoint Slides (see the slides on this page)add dramatic visual aid and serve as a pacing guide to your workshop. A Comprehensive Support Materials Bank: A comprehensive Support Materials Bank of full of exercises, activities, background research materials, challenging work situations and practices to add the all important experiential element to your training.

Order Now and Save $100.00   This powerful reproducible and customizable program is currently offered at $395.00 in its electronic format (One-Organization-One-Trainer-License) - a $100 saving off the regular price of $495.00 One-time payment for a life-time of use. Reproducible Participant Workbook saves you thousands of dollars in the long run. Train hundreds without ever paying more. Order the Electronic version now at the reduced price of $395.00 Consultant/Multi-Organization-License's regular price is $595. Now offered at $100 off for $495

New: Online Emotional Intelligence Assessment: PeopleIndex   People Index measures 17 critical emotional intelligence competencies helping you to recognize, understand and manage your emotions and behavior effectively. People Index is a comprehensive self assessment tool designed to measure a view of Emotional Intelligence. People Index is based on the most widely accepted model of Emotional Intelligence and assesses the following areas: Self-Awareness Social Awareness Self-Management Relationship Management This emotional intelligence self assessment provides a rigorous and in-depth report of strengths and developmental needs on critical social, interpersonal and communications competencies. The individual report gives feedback on each emotional intelligence competency with a graphical comparison of self perceptions compared to the normative database (currently 2,000 employees) and includes a developmental action plan section. People Index is ideal for use in executive coaching, management development programs, supervisory training, and developmental programs for employees at all levels of the organization. People Index was developed by Kenneth M. Nowack, Ph.D., a licensed psychologist and researcher in the area of 360-degree feedback, emotional intelligence and occupational health. Dr. Nowack is a member in Daniel Goleman's Consortium for Research on Emotional Intelligence in Organizations. Each online PeopleIndex Assessment is $59.00

Our EQ Training and Certification: An Innovative Program for Trainers, Consultants, and Managers Do you want to be trained and certified to deliver our powerful Applying EQ At Work training workshop to your internal or external clients in the US or abroad? If so, we have an even better proposition for you: A powerful 3 day learning event - with an optional post-event certification- to deliver our popular workshops to your internal or external clients. The Emotional Intelligence At Work and Creativity & Innovation At Work Workshops are now part of our HumaNext 2008 event. Click for complete details: http://www.humanext.com/humanext-seminars.html

Emotional Intelligence In Managing 9/11: A Case Study Modern research confirmed that EQ (emotional intelligence) is a key indicator of achievement and success in life. We now know that EQ is the one indicator that can explain why two persons of the same intellectual intelligence (IQ) could attain very different levels of success in their work-life. EQ has a great impact on the ability of leaders to succeed. That's why more and more organizations are providing their managers with EQ training. Here is a case study from the terrible events of September 11. By all accounts, New York City Mayor at the time, Rudolph Giuliani, exhibited and exercised a great level of Self Awareness and Self Control while in the middle of the worst disaster his city had ever known on the morning of September 11, 2001. The result of Giuliani's self-confidence, self-control and resilience in the face of that terrible, unprecedented terror attack was his visible ability to manage the situation in the best possible way. He demonstrated great personal courage and composure under extreme pressure, when many of his own personal friends and colleagues, together with thousand others, had fallen dead all around him. He saw people he didn’t know throwing themselves from the windows of the Twin Towers to their death on the streets below. Giuliani's own safety was in no way guaranteed. He had to move fast from one make-shift control center to another right in the midst of the rubbles of the highest and most proud of his city's sky-scrapers. Unimagined amount of death and destruction were all around him. Yet he did not hide in a far away place. He did not think that ensuring his own safety was more important than his duty to effectively manage the disaster-situation as it developed hour by hour in the streets. His presence among his city's administration personnel gave them the needed confidence in their own ability to stand and respond to the attack and its large scale consequences. The instantaneous, in-the-field decisions he made during those dark hours have proven to be highly effective and have resulted in building the all important people's confidence in their leadership and in themselves. There was no chaos, even though one could have easily irrupted if the leadership had shown hesitation, fear, or confusion. Giuliani said in a number of TV interviews about the event that he went home that night and could not sleep. He pulled a book about the life of Churchill, the British prime minister during WWII. This shows a high level of self awareness on the part of Giuliani, as he was able to realize the vital responsibility that lied on his shoulders and the importance of behaving not just with the present in mind but with history as both a guide and a future to be made. He realized that – in that historic moment, he might be able to learn from someone like Churchill. It's important to realize that Giuliani's behavior did not require a high degree of intellectual intelligence (IQ). The real challenge was on the emotional level. What the situation demanded, and found in Giuliani, was a high degree of self-awareness, self-control, courage, and relationship skills, all are key emotional intelligence competencies. © 2005-2006 HumaNext LLC. This Case-Study is part of the Applying EQ at Work Training Workshop. Read about it at this page. You can order the Off-the-Shelf program Order the Electronic version now at the reduced price of $395.00 Consultant/Multi-Organization-License's regular price is $595. Now offered at $100 off for $495

EQ: Ten Strategies for Increasing Optimism and Motivation Exercise: Read and think about the following ten strategies then choose at least two to commit to doing regularly starting today. Discover your life-purpose (or life-work) and seek ways to live it on and off the job. Define the meaning behind your work by focusing on whom your work helps and how it adds value to people and the world. Think of ways to increase the value of what you do. Remember your past accomplishments and successes to help you discover what you are good at. Carry an ongoing positive conversation with yourself on daily basis. Keep an open mind about ideas and people. Assume the best in others and treat them accordingly. People often try to rise to meet others’ expectations. Be grateful for life and all it brings. With all your problems, other people have faced much worst situations and many have triumphed. Find ways to remind yourself of this and ways to express your gratefulness. Remind yourself that life is too short to spend it mired in negative thoughts and feelings. Make a list of the negative thoughts and feelings you often experience and find ways to overcome each one. Imagine that this is your Best Day Ever and start it with this attitude, eager to accomplish great things. Find ways to repeat this experience each and every day. Spend time with positive, optimistic people and stay away from negative, pessimistic ones. List the names in each category then find ways to implement your plan. (c) 2005 Communication Ideas - part of our Applying EQ At Work training workshop. More EQ Resources Click here for more tools and programs on Emptional Intelligence

What To Do If You Have a Toxic Boss- The Challenge of Low EQ at Work Have you ever had a boss who was so bad that the situation was harmful to you both mentally and physically? In one of my early jobs, a project manager who was my superior but not my direct manager, apparently saw his role as merely to criticize everything I did, in front of my colleagues. He was not mean-spirited. He just didn’t know any better. I don’t think he took any training to become a good leader or manager. For about four years, I don’t recall him ever giving me a compliment. I used to dread seeing him coming to my desk, because I knew I was going to hear a criticism from him for something or another. It started to affect me physically. My left eye started to feel physical pain and my eyelid experienced uncontrollable spasms from time to time. I decided to look for another job and did leave before acquiring a permanent handicap. I was not able to discuss my feelings with my boss or anyone else. I didn’t know it at the time, but now I know that at the time I have a low emotional intelligence, which includes a healthy competency of self management and the management of relationships. Fortunately, EQ is learnable and increasable, and I was able to significantly boost my EQ over time through a combination of learning, higher awareness, and experience. What should you do if you have a boss who is toxic? Most likely, this boss has a low emotional intelligence. He or she might be very bright and technically competent. But this does not necessarily mean a healthy level of emotional intelligence. The key aspects of emotional intelligence include self awareness, social awareness, social relationship management, optimism, and the ability to empathize with others. A toxic boss is likely to be lacking in some or all of these attributes. Because of a lack of self awareness, the toxic boss does not realize his own deficiency, nor does he recognize his effect on others. He also lacks the ability to put himself in the other’s shoes. If you have a toxic boss, consider the following possibilities: Discuss with your boss how his behavior affects you. Make sure to express that the reason you are taking the risk of being open is your strong desire to have a positive relationship with your boss and to do a good job. Be specific as to what exactly cause you pain in your relationship. Refer to exact behavior (you don’t give me encouraging feedback) or exact words. Give your boss examples of the kind of behavior or communication that will help you. If these don’t yield results, talk in confidence to someone in the Human Resources or Training department. Don’t put it as a complaint against your boss. Put it in the form of your asking for advice as to how to win your boss over. See if there are certain workshops you, or your boss, or both of you, can take to improve the working relationship. Give your boss a book on emotional intelligence, or leadership, or communication and feedback – whatever the area of need is - as a gift. Say that you liked the book and found it to be helpful personally and thought that it offers new insights to human performance. If all these fail, look for another job before the situation causes you permanent damage. © 2006 Francois Basili, developer of “Applying EQ at Work” training program.

Emotional Intelligence: How to Enter Your “Flow” State   Psychologists have identified a peak-performance state of working and being called flow. Flow comes when people become fully engaged in a task in which they are highly skilled and which stimulates their emotions and intellect, in effect their entire being. Flow comes in the zone that lies between boredom and anxiety. Positive emotions are channeled and directed at the task at hand.  In Flow, full attention is focused on the task. It is a state of joy, even rapture. The brain actually becomes calmer in flow; the most challenging tasks are finished using minimal energy. Any person or child can learn flow by repeatedly performing tasks that they love. See the exercise below toward the bottom of the page.

An exercise to identify and expand your flow state:   Think of something you love to do / enjoy spending a lot of time doing. This could be a particular task, work, sports, or an activity. This is the activity that enables you to be in a state of Flow. Write down a short description of that task or activity. Think of and write down the answers to the following questions about that activity: What parts of the activity do you enjoy the most?  Why do you think you enjoy this activity? What attributes or parts of your personality highly resonate with this activity? How much time per day, or per week, do you spend in this activity? What prevents you from spending more time enjoying this activity? If this activity is not part of your work, in what ways can you bring it, or bring aspects of it, to your work? If the above point is not possible, in what ways can you change your work to make it possible to use more of your Flow state attributes and skills? In other words, how can you create Flow at work? © 2005 Communication Ideas. This is one of the exercises provided in our Applying EQ at Work training workshop.