Emotional Intelligence

The Emotional Intelligence At Work Workshop is part of our Certification Program. You can get certitifed either in class in New York area or online from any place on earth. Click for details:

In class in New York area: http://www.humanext.com/HumaNext-Events.html

Online from anywhere, any time: http://www.humanext.com/humanext-seminars.html 

Want to discover who you are and what you are about? Need to find your calling and do great work?

Read how I discovered the purpose of my life and put it to work, and learn how you can do the same.

Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient).

The 50 reproducible activities in this resource book focus on developing the following set of Emotional Intelligence competencies:

• self-awareness and control
• empathy
• social competence
• personal influence
• mastery of vision.

Selected Contents:

• Emotional Intelligence - What Is It?
• A Coach's / Trainer's Guide to Helping Leaders Improve EQ
• Guide to the 50 EQ Activities
• Suggested Training Formats
• Action / Reaction
• Visions Apply to People Too
• Advice from the Pros
• Steps for Growth
• More Reflections

300 pages/ 3-ring binder/ Code...50DEI / $149.95

Thses Emotional Intelligence Skill-Building Booklets will help your team build and apply emotional intelligence at work.

Not enough time . . . No budget . . . Too many people to train.

One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment.

These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.

Give a copy to each manager or use as a Handout resource in your training on emotional intelligence. The Manager's Pocket Guide to Emotional Intelligence comes in a Pack of 5 copies for 5 users for $74.75

Dr. Kenneth Nowack, Ph.D.

Sometimes we ask ourselves, "Why did I do this? Why did I behave in this manner?" The answer is often complicated and a reflection of our emotional being. We find ourselves reacting without utilizing awareness. Somehow our feelings and thinking resulted in a behavior that we subsequently became aware of as being non-productive for the situation. In other words, our unconscious or subconscious reacted for us. Others, therefore, frequently see us much differently than we see ourselves. We are too busy reacting with our unconscious to even be aware of our own behavior – how we are seen and how we are experienced by others.

Getting feedback on our behavior can greatly assist increasing awareness, which is an important step in changing our behavior. Anyone in ones life can provide this feedback, which can be difficult to accept because it causes pain to bring unconscious processes to awareness – in other words there is a reason it stayed in our unconscious in the first place.

In business, the feedback can come from ones boss, peers, sub-ordinates, customers or a professional mentor or coach. In addition and through the advances in understanding of emotional intelligence (EQ), we now also have tools to gather and organize feedback from important people around us in the business. One of these tools is called the Emotional Intelligence View 360 (EIV360), which provides feedback on behavioral competencies that are important in the business environment and are seen as a reflection of our emotional intelligence as understood by current research.

The most widely accepted model of emotional intelligence (EI) has been influenced by several scientists and researchers. Howard Gardner's (1983) theory of multiple intelligences lists interpersonal and intrapersonal intelligence as unique and different from the mathematical/logical type recognized today as "IQ" or general intelligence. Peter Salovey and John Mayer first proposed their own theory of EI in 1990 and Reuven Bar-On (1988) has placed EI in the context of personality, health and well-being. Daniel Goleman (1998) reformulated EI in terms of a theory of organizational and job performance. All these models share a common core of basic concepts including Self-Awareness, Self-Management, Social Awareness, and Relationship Management.

Research on EQ and Performance

A growing research literature suggests that EQ (some people refer to it as EI) may play a far more important role in career success and job performance than general intelligence. A meta-analysis of 69 independent studies explored the predictive validity of emotional intelligence with diverse job performance outcomes (Van Rooy & Viswesvaran, 2004). Results suggested diverse measures of EQ correlated .23 with job performance (k=19, N=4158) and .22 with general mental ability. Other studies suggest that: - Highly conscientious employees who lack social and emotional intelligence perform more poorly than those high in conscientiousness and emotional intelligence. - On average, strengths in purely cognitive capacities are approximately 27 percent more frequent in high performers than in the average performers, whereas strengths in social and emotional competencies are 53 percent more frequent. - The highest performing managers and leaders have significantly more "emotional competence" than other managers - Poor social and emotional intelligence are strong predictors of executive and management "derailment" and failure in one's career

Our review of research has identified 17 emotional intelligence competencies required for career success and effective performance. They are divided in three groups as follows: - SELF MANAGEMENT: Self-Development, Adaptability/Stress Tolerance, Self-Control, Trustworthiness, Strategic Problem Solving, and Achievement Orientation. - RELATIONSHIP MANAGEMENT: Building Strategic Relationships, Conflict Management, Leadership/Influence, Interpersonal Sensitivity/Empathy, Team/Interpersonal Support, and Collaboration. - COMMUNICATION: Written Communication, Two-Way Feedback, Oral Communication, Oral Presentation, and Listening.

Emotional Intelligence View 360

The Emotional Intelligence View 360 tool is designed to provide a focus about specific emotional intelligence competency strengths and potential development areas. This report provides you feedback on 17 critical emotional intelligence competencies required for career success and effective performance in your job. This report compares your own self-perceptions to those of others who have provided you feedback on these important emotional intelligence competencies and behaviors.

In addition, the report provides feedback about your level of self and social awareness by comparing your own ratings to those of others across the 17 Emotional Intelligence competencies. Each emotional intelligence competency will be summarized by a series of graphs comparing average scores of self-ratings to those of others who have provided you with feedback (1 to 7 frequency scale) in the areas of 1) Self-Management; 2) Relationship Management and 3) Communication.

Comments: Getting a 360 view of one's EQ is the first logical step in understanding and enhancing people's EQ competencies at work. Participating in training programs on EQ competencies is the next logical step in developing and boosting EQ at work.

The Emotional Intelligence Style Profile (EISP) uses Degree of Structure and Motivation as scales to create a four-quadrant grid that describes the style of Emotional Intelligence people are most likely to use.

The four styles - Reflective, Conceptual, Empathetic, and Organized - are plotted in the the quadrants relative to the individual's score. Interpretive material is included.

This comprehensive Facilitator's Guide explains the underlying research for the EISP design. It also contains structured feedback material to help the facilitator guide the individual. The Package includes one Facilitator's Guide and One EISP for one user $49.95

Pack of 5 additional EISP for 5 users $44.75

During the difficult economic climate of 2009 / 2010, the American media bombarded us with headlines like these:

• Executives at Failed Financial Institutions Give Themselves Multi-million Dollar Bonuses
• Corporate Begging in Style: The CEOs of GM, Chrysler, and Ford Fly Private Jets to Beg for a Bailout.
• After Bailout, AIG Executives Head to Resort.
• AIG Executives Get Huge Retention Bonuses from their Failed Company.

The American people were stunned to watch the lack of sensitivity exhibited by top executives at some of America's most prestigious corporations. Their behavior showed these executives to be totally blind to the impact of their behavior on the public. This indicates an alarming lack of a social awareness, which is a key component of emotional intelligence (EQ). These executives almost certainly have a relatively high IQ, but their public behavior indicates that their EQ must be low. This is a common problem among executives who tend to rise high on the basis of their capacity for analytical thinking, rational calculations, and number crunching alone. Important personal/ emotional intelligence traits like self control, social awareness, and relationship management skills are usually ignored in deciding who moves up the corporate ladder.

The result is what we all had seen during those critical times: Executives who lack the qualities of authentic leadership, ethics, empathy, and emotional intelligence. These deficiencies in personal traits are eventually translated into deficiencies in ethical performance, resulting in the greed, deception, and irresponsible practices that caused the collapse of many financial institutions and companies and eventually the current depressed economy.

Organizations that have an interest in the creation of healthy, ethical, and productive workplaces must make the lessons of this calamity clear to managers and employees everywhere. This is a legitimate subject for trainers and communicators to include in their training workshops, presentations, and communication vehicles. But you need to present this topic in the spirit of learning and searching for a better way to manage and work.

© HumaNext 2010

To Learn and Teach Emotional Intelligence: Attend HumaNext 2010 with optional certification on emotional intelligence, creativity and innovation, and diversity, inclusion, and cross cultural competency. See: http://www.humanext.com/HumaNext-Events.html  

Do you want to be trained and certified to deliver our powerful Applying EQ At Work training workshop to your internal or external clients in the US or abroad? If so, we have an even better proposition for you: A certification process that gives you EQ and more!

You will be trained and certified to deliver - our popular workshops; Applying EQ At Work and other best selling workshops.  

Click for complete details: http://www.humanext.com/HumaNext-Events.html 

Applying Emotional Intelligence At Work: A Complete, Ready-To-Deliver Training Program for Use by Trainers, Consultants, and Coaches

This powerful Off-the-Shelf Training Program is a complete training package that gives trainers, facilitators, and consultants everything they need to deliver a full day or part of a day training workshop on Applying Emotional Intelligence at Work. 

Now there is a corporate-quality, application-oriented, performance-focused training program from HumaNext / Communication Ideas to help you deliver this highly popular topic unlimited number of times for one low price.

Applying Emotional Intelligence at Work comes with the following components:

Facilitator's Guide

Participant Workbook (Reproducible)

PowerPoint Slides

Support Materials Bank

The workshop applies the ideas of pioneering EQ authorities like Daniel Goleman and others to the most critical workplace issues, needs, and skills to offer you the most useful applications of the concept of emotional intelligence at work. The emphasis in our work is not on the research or theories, which we cover quickly, but rather on workplace applications in areas like self management, relationship management, communication, team collaboration, coaching, and leadership.

Click below for more information...

This powerful reproducible and customizable program is currently offered at $395.00 (One-Organization-One-Trainer-License) in its electronic format - a $100 saving off the regular price of $495.00

One-time payment for a life-time of use. Reproducible Participant Workbook saves you thousands of dollars in the long run. Train hundreds without ever paying more.

Assertiveness is one attribute that helps emotionally intelligent people in managing their relationship with others.

Using the Assertiveness Style profile helps individuals find out their dominant assertiveness style and some guidance for improvements.

Assertiveness Style Profile – pack of 5 The Assertiveness Profile is developed by Team Publications. This 32 item, self scoring assessment reveals an individual's use of four distinct assertiveness styles: Aggressively Controlling, Firmly Asserting, Passively Observing, and Warmly Proposing. Full interpretation and explanatory notes are also included for personal action planning and improvement.

Price: $44.75

The Assertiveness Style Profile- Facilitator’s Guide The Facilitators Guide for the Assertiveness Style Profile contains a workshop outline, descriptive information about assertiveness styles, several activities to build assertiveness skills, and development planning templates. One profile is included in the Facilitator's guide.

Price: $49.95

People Index measures 17 critical emotional intelligence competencies helping you to recognize, understand and manage your emotions and behavior effectively. People Index is a comprehensive self assessment tool designed to measure a view of Emotional Intelligence.

People Index is based on the most widely accepted model of Emotional Intelligence and assesses the following areas:

• Self-Awareness
• Social Awareness
• Self-Management
• Relationship Management

This emotional intelligence self assessment provides a rigorous and in-depth report of strengths and developmental needs on critical social, interpersonal and communications competencies. The individual report gives feedback on each emotional intelligence competency with a graphical comparison of self perceptions compared to the normative database (currently 2,000 employees) and includes a developmental action plan section.

People Index is ideal for use in executive coaching, management development programs, supervisory training, and developmental programs for employees at all levels of the organization.

People Index was developed by Kenneth M. Nowack, Ph.D., a licensed psychologist and researcher in the area of 360-degree feedback, emotional intelligence and occupational health. Dr. Nowack is a member in Daniel Goleman's Consortium for Research on Emotional Intelligence in Organizations.

The professor then picked up a box of pebbles and poured them into the jar. He shook the jar lightly. The pebbles rolled into the open areas between the golf balls. He then asked the students again if the jar was full. They agreed it was.

The professor next picked up a box of sand and poured it into the jar. The sand filled up everything else. He asked once more if the jar was full. The students responded with a unanimous "yes."

The professor then produced two glasses of wine from under the table and poured the entire contents into the jar, effectively filling the empty space between the sand. The students laughed.

"Now," said the professor, as the laughter subsided, "I want you to recognize that this jar represents your life. The golf balls are the important things; your family, your children, your health, your friends, and your favorite passions; things that if everything else was lost and only they remained, your life would still be full."

"The pebbles are the other things that matter like your job, your house, your important possessions. And the sand is everything else; the small stuff."

"If you put the sand into the jar first," he continued, "There is no room for the pebbles or the golf balls. The same goes for life." "If you spend all your time and energy on the small stuff, you will never have room for the things that are important to you. Pay attention to the things that are critical to your happiness. Take care of the golf balls first; the things that really matter. Set your priorities. The rest is just sand."

One of the students raised her hand and inquired what the wine represented. The professor smiled. "I'm glad you asked. It just goes to show you that no matter how full your life may seem; there's always room for a couple of glasses of wine with a friend."

It is important to recognize the golf balls of your life and your career. This is part of the larger recognition of your own self (self-awareness), which is the corner stone of emotional intelligence.

(See the many resources on emotional intelligence at work on this page, in addition to HumaNext EQ Certification Programs – both face-to-face and online - to enable you to deliver EQ training.)