Training and Communication for People at Work
   HOME Conference About Us/Policy Best Sellers Certify-Online Assess Online 50 Activities Change Corp. Culture Courseware Creativity Critical Conversations CrossCultural DISC Styles Diversity Diversity Events DiversityCert. Ed2go ej4 Learning eLearning EQ Certification E. Q. Empl. Engage Empl-Engagement Heart & Mind L HRD Tools Leadership Leading w/intell Learn-Hour Motivation Profiles/Types Scholarships TeamBuilding TrainTheTrainer Women Issues Ideas Biz Opportunity Download e-mail me

Cross Cultural Skills Training



Take a look at the powerful training programs and tools below covering intercultural skills training, cross cultural communication, culture videos, and other resources.

For free ideas on cross cultural topics register to receive our popular HumaNext newsletter.

Humanext 2015 Culture 820.jpg

Cross Cultural Train the Trainer Boot Camp

Click for information about HumaNext Event


Onsite or Off-the-Shelf Training Workshop


At Last: A Complete Cross Cultural Skills and Global Competence Off-The-Shelf Workshop

The Cross Cultural Skills and Global Competence training program enables you to deliver a training workshop to equip participants with cross cultural skills and global competency, including charting the level of cross cultural awareness of participants, and providing group activities and case studies that enhance cross cultural understanding and global competency.

The Off-the-Shelf, Ready-to-Use Program package includes:

  • A complete training workshop with flexible duration from two hours to a full day.
  • A step-by-step Leader's Guide to facilitate the delivery of the training.
  • Dramatic PowerPoint slides to accompany all the key points of the training.
  • A reproducible Participant Workbook to print unlimited number of copies for your participants.
  • Content that’s appropriate for both management and all staff.
  • A reproducible Cross Cultural Self-Inventory Tool for participants.
  • Cross Cultural group activities, exercises and simulations.
  • Case studies, role-plays and business situation applications.

Learn more below..


The Workshop Covers The Following Key Topics


OVERVIEW AND PREPARATION:  A step-by-step guide for how to prepare for and promote this workshop to ensure success, including guides on delivering the training in various time frames. This section also includes a Cross Cultural Quiz to send to participants in advance to stir their interest or give it to them at the beginning of the session.

CULTURAL AWARENESS:  This section provides a complete Cross Cultural Skills Inventory participants can complete either in advance or in the session to get a picture of their level of cross cultural competency before the training. This part also covers what culture is, what is clear and what is hidden of it, and how it impacts values and behaviors.

EXPERIENCING CROSS CULTURAL DIFFERENCES:  Simulation and real-life case studies that help participants have an “experience” of cultural differences in the session, which may be for the first time for some of them.

DEVELOPING CROSS CULTURAL SKILLS: Participants will learn specific insights and skills for understanding and working effectively with cultural differences. This is done not with lengthy lectures but in an interactive manner that involves participants in discussions, role-plays, and exercises.

UNDERSTANDING AMERICAN AND TRADITIONAL CULTURES:  With this section you can provide a deeper insight into the American dominant culture, including its African-American and Hispanic sub-cultures. Americans need to understand their own culture before trying to understand a different one. Others will also benefit from understanding American culture in order to work effectively with Americans.

The workshop covers a number of methods to understand and contrast world cultures. It then provides an innovative simplified and unified method to understand three broad categories of world cultures and compare them to each other and to the American culture. This is the easiest and fastest way to develop broad cross cultural understanding without spending countless hours trying to understand the culture and habits of each country in the world.

CROSS CULTURAL NEGOTIATIONS: The workshop includes applications on cross cultural negotiations that provide crucial insights and skills that help participants conduct successful negotiations across cultural differences.

See a Sample Before Ordering

Training managers and consultants can request a Sample Package of this workshop for evaluation by sending complete business contact information to 

Order the complete Cultural Competency Program with Leader’s Guide, PP Slides and Reproducible Participant Workbook:


Cross Cultural Understanding, Communication, and Negotiation: Seven Powerful Videos for Your Team. Free Preview

This new collection of seven powerful training video programs cover every skill area you want your international team to learn and master. Leading global organizations have commended this collection and used it to train their teams to work more effectively across cultural differences. In this collection of seven complete training videos with leaders guide and support materials, all done in a dramatization format, do not leave any key skill uncovered.

 Click below for more information.

Click for Cross-Cultural-Videos


The 5 Values of Great Customer Service: Serving Multi-cultural Customers: A Video Based Training - Free Preview


This powerful 5 volumes video based training program can be purchesed to be facilitated by your trainers.

Participants will...
  • Better understand how to provide ALL customers with GREAT service.
  • Be aware that how customers perceive the service we offer and how we perceive the needs of our customers may depend on their (and our own) personal and cultural perspectives.
  • Develop a values-based approach to customer service.
  • Become familiar with the G R E A T acronym and know how to apply it to our relations with our customers
Program Contents.
  • The 5 Values of GREAT Customer Service opens with a series of 5 dramatizations. Each of these underscores one of the values we will explore.
  • Show Respect - Every customer is your most important customer.
  • Personalize - Avoid preconceived notions and stereotypes.
  • Pay Attention - Assess how customers want to be served and adjust.
  • Show You Care - Present a positive, supportive attitude.
  • Advocate - Stay on your customer's side.

A diverse group of customers share their personal experiences and feelings to help bring the impact of the 5 Values to life.


Dialogue for Cultural Understanding Training Video - Free Preview


Dialogue! Now You're Talking Series consists of four video-based training programs:

Program 1. Communicating in a Diverse World.

  • Overview. What is dialogue - contrasting debate and dialogue.
  • Initiating Dialogue - how to do it, where to do it.
  • The skills of Dialogue - Suspension (of judgment, decision making and status)
  • Listening (with empathy, for understanding, showing you care)
  • Discovery (uncovering and sharing hidden assumptions in yourself and others).
  • Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise.
Program 2. Dialogue for Cultural Understanding.
  • We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments.
  • We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships.

Program 3. Dialogue between Genders.

  • A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work.

Program 4. Dialogue among Generations.

  • We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages.
  • We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships.
For a Free Preview of this video program or to get information on streaming this video, email your request and information to


Your opportunity to learn, and teach, the skills needed in today's global economy

Cross Cultural Skills and Diversity train-the-trainer certification: 


The Multicultural Customer Training Video


What is courteous in one culture, may be disastrously discourteous in another!

Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.

This powerful training video offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.

20 min. Includes Leader's Guide.

For a Free Preview email your request and information to:


Visit Our Diversity at Work Page

We provide several on-site customized versions of our one day 'Diversity at Work training workshop, which is also delivered as a keynote address or a two-hour module. In addition, we have several video-based training programs you can purchase. Click on the Diversity page link at bottom of page.

More Resources:

For training videos on this and other topics Click here

For Free Ideas and Tools Get our HumaNext newsletter:



Ford and Toyota - A Cross Cultural Parable

This parable is being circulated by emails. We received a copy and thought it is worth sharing with our readers. Even as it paints a cartoonish picture of the cultural differences in management styles, it offers an insightful criticism that can be useful for those who have the capacity to learn and adapt. (HumaNext)

A Japanese company (Toyota) and an American company (Ford) decided to have a canoe race on the Missouri River. Both teams practiced long and hard to reach their peak performance before the race.

On the big day, the Japanese won by a mile.

The Americans, very discouraged and depressed, decided to investigate the reason for the crushing defeat. A management team made up of senior management was formed to investigate and recommend appropriate action.

Their conclusion was the Japanese had 8 people rowing and 1 person steering, while the American team had 8 people steering and 1 person rowing.

Feeling a deeper study was in order, American management hired a consulting company and paid them a large amount of money for a second opinion. They advised, of course, that too many people were steering the boat, while not enough people were rowing.

Not sure of how to utilize that information, but wanting to prevent another loss to the Japanese, the rowing team's management structure was totally reorganized to 4 steering supervisors, 3 area steering superintendents, and 1 assistant superintendent steering manager.

They also implemented a new performance system that would give the 1 person rowing the boat a greater incentive to work harder. It was called the 'Rowing Team Quality First Program,' with meetings, dinners, and free pens for the rower. There was discussion of getting new paddles, canoes, and other equipment, extra vacation days for practices and bonuses.

The next year the Japanese won by two miles.

Humiliated, the American management laid off the rower for poor performance, halted development of a new canoe, sold the paddles, and canceled all capital investments for new equipment. The money saved was distributed to the Senior Executives as bonuses and the next year's racing team was out-sourced to India.

Sadly, the End.


Shoe-throwing and the Clash of Cultures

The spectacle of an Iraqi journalist throwing his shoes at President Bush in Baghdad and the different reactions and perceptions it generated in the US and the Arab world illustrate the gap in cross cultural understanding on a global scale.

President Bush perceived the incident as an attempt at attention-grabbing and a way of free speech in a democracy, minimizing the significance of the issue. Most American media and commentators offered similar views. A shoe does not hold any particular place in the American culture, other than the direct, utilitarian function it has. Throwing a shoe, therefore, is not seen as a great insult, just as a strange act of protest.

The Arab world, on the other hand, has reacted in a huge and passionate way to the incident, elevating the shoe-thrower to the status of a national hero with this photo raised up everywhere. Thousands took to the streets in several Arab capitals supporting the journalist, and most Arab TV media discussed the implications of the incident at length for several days. The incident was generally viewed as a heroic act of defiance and resistance to the American occupation.

The big gap in understanding and reacting to this incident demonstrates the perils of ignoring cultural differences in high stake relations between countries, and in issues of war-and-peace, as it's the case with Iraq. The Iraq war from its inception has shown the wide gap between the American administration's expectations of the reaction of the Iraqi people and the reality. The Iraqis did not welcome the American troops with flowers, as the American Vice President, Dick Cheney, predicted, but on the contrary has put up a fierce, prolonged, armed resistance.

These cultural differences will continue to pose significant challenges to the various attempts to end the war and re-stabilize Iraq. Only when a higher level of cultural understanding prevails in the decision-making circles could we hope to have an effective strategy not only regarding the situation in Iraq but in the Middle East and the world in general.

(c) HumaNext LLC- TGIM Newsletter.