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Take a look at the powerful training programs and tools below, covering intercultural skills training, cross cultural communication skills, American government and culture videos, and other topics.
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At Last: A Complete Cross Cultural Skills and Global Competence Off-The-Shelf Workshop
The Cross Cultural Skills and Global Competence training program enables you to deliver a training workshop to equip participants with cross cultural skills and global competency, including charting the level of cross cultural awareness of participants, and providing group activities and case studies that enhance cross cultural understanding and global competency.
The Off-the-Shelf, Ready-to-Use Program package includes:
- A complete training workshop with flexible duration from two hours to a full day.
- A step-by-step Leader's Guide to facilitate the delivery of the training.
- Dramatic PowerPoint slides to accompany all the key points of the training.
- A reproducible Participant Workbook to print unlimited number of copies for your participants.
- Content that’s appropriate for both management and all staff.
- A reproducible Cross Cultural Self-Inventory Tool for participants.
- Cross Cultural group activities, exercises and simulations.
- Case studies, role-plays and business situation applications.
Before giving your staff any orientation or training about a specific culture or country they will work with, first give them this essential training that delivers the primary cross cultural understanding and skills they need to succeed in any cross cultural encounter.
Read the details below..
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The Workshop Covers The Following Key Topics
OVERVIEW AND PREPARATION: A step-by-step guide for how to prepare for and promote this workshop to ensure success, including guides on delivering the training in various time frames. This section also includes a Cross Cultural Quiz to send to participants in advance to stir their interest or give it to them at the beginning of the session.
CULTURAL AWARENESS: This section provides a complete Cross Cultural Skills Inventory participants can complete either in advance or in the session to get a picture of their level of cross cultural competency before the training. This part also covers what culture is, what is clear and what is hidden of it, and how it impacts values and behaviors.
EXPERIENCING CROSS CULTURAL DIFFERENCES: Simulation and real-life case studies that help participants have an “experience” of cultural differences in the session, which may be for the first time for some of them.
DEVELOPING CROSS CULTURAL SKILLS: Participants will learn specific insights and skills for understanding and working effectively with cultural differences. This is done not with lengthy lectures but in an interactive manner that involves participants in discussions, role-plays, and exercises.
UNDERSTANDING AMERICAN AND TRADITIONAL CULTURES: With this section you can provide a deeper insight into the American dominant culture, including its African-American and Hispanic sub-cultures. Americans need to understand their own culture before trying to understand a different one. Others will also benefit from understanding American culture in order to work effectively with Americans.
The workshop covers a number of methods to understand and contrast world cultures. It then provides an innovative simplified and unified method to understand three broad categories of world cultures and compare them to each other and to the American culture. This is the easiest and fastest way to develop broad cross cultural understanding without spending countless hours trying to understand the culture and habits of each country in the world.
CROSS CULTURAL NEGOTIATIONS: The workshop includes applications on cross cultural negotiations that provide crucial insights and skills that help participants conduct successful negotiations across cultural differences.
See a Sample Before Ordering
Training managers and consultants can request a Sample Package of this workshop for evaluation by sending complete business contact information to service@communicationideas.com
Order the complete Cultural Competency Program with Leader’s Guide, PP Slides and Reproducible Participant Workbook:
Internal Trainer / One User One Organization License is $395 
Consultant / Multi-Organization License is $495.00
For Questions Call HumaNext at 1-973-427-3004
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Cross Cultural Understanding, Communication, and Negotiation: Seven Powerful Videos for Your Team – Free Preview
This new collection of seven powerful training video programs cover every skill area you want your international team to learn and master. Leading global organizations have commended this collection and used it to train their teams to work more effectively across cultural differences. In this collection of seven complete training videos with leaders guide and support materials, all done in a dramatization format, do not leave any key skill uncovered.
Review these videos free today. Call us at 1-973-427-3004 – Click below for more
Click for Cross-Cultural-Videos
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"Doing Business In" Video Series Offering Country-Specific Training
In addition to offering videos that deliver general cross cultural skills training, we also offer a “Doing-Business-In” video series of videos, each covering the business / cultural aspects of one specific country.
Click the link below.
Click for Cross-Cultural-Videos
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Global Competence: 50 Training Activities for Succeeding in International Business. 3-Ring Binder + CD-ROM $139.95
Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication.
Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and to prepare foreign nationals for working in the U.S.
Selected Contents:
- Icebreakers; Coups & faux pas; See differences and similarities; Celebrations; Silent interview; Culture general activities;
- Working with unfamiliar surroundings; Who am I? Who are you?; Cultural awareness through self-reflection; Building with differences;
- Communication continuum; Mixed messages;
- The transcultural communicator; Conducting the intercultural meeting;
- Networking across cultures; Describe and draw; What is it? What is it for?
- Time and space; Managing time across cultures;
- Culture-Specific Activities; Global management skills; Cross-cultural dialogues; Values and behavior patterns; Language and Interpretation; Life in another language; Interpreting: Your turn;
- Leadership & team development; How do you trust? Decisions, decisions;
- My most frustrating culture clash;
- Six key aspects of international business contact;
- Cultural self-awareness in leadership teams;
- Expatriation & Acculturation; Expatriate role analysis; The cross-cultural forum;
- Dimensions of culture in organizations.
240 pp/ 3-ring binder with CD-ROM / Code...GC / $139.95
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Culture Clips: Life in the United States Video Series
Drawing from the highly acclaimed, nationally-televised ESL series Crossroads Café, Culture Clips is a five-part video series designed for use in support of ESL (English as a Second Language), Adult Basic Education, U.S. Studies programs and other US culture training courses.
The series consists of 26 thematically organized, documentary "short segments" that address the many aspects of living, working, and understanding the American culture and system. By identifying the key idea of each Culture Clip and sharing opinions, participants learn about life in the United States and identify ways to cope with cultural differences.
Each video includes a set of Discussion Questions and Exercises designed to enhance learning and encourage discussion. Each one of the five parts can be sold alone for $75.00, or all together for $295.00
1- Immigration and Citizenship -- Topics: Immigrating to America, Family Traditions, Adjusting to a New Culture, Returning to Your Native Country, The Citizenship Process, Elections & Government... Code CUL0101/ $75.00
2- Job Skills -- Topics: Finding and Interviewing for Jobs, Worker Protection & Benefits, U.S. Attitude About Time, Career Changes, Job Discrimination/ $75.00
3- Community Building -- Topics: Neighbors Working to Prevent Crime, Roles of a Police Officer, Solutions to Gang Problems, Achieving Goals / $75.00
4- U.S. Culture & Customs -- Topics: Wedding Customs, The Roles Couples Choose, Intercultural Marriages, Raising Children, Single Parenting, Aging in the United States... Code CUL0401/ $75.00
5- Living in the United States -- Topics: Consumer Scams, Renting, Taxes, The Hospital Environment, Financial Pressures...Code CUL0501/ $75.00
Order Any One Volume of the 5 Above on DVD for $75.00
Culture Clips: All 5 Parts Series on DVD/ $295.00
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The 5 Values of Great Customer Service: Serving Multi-cultural Customers: A Video Based Training - Free Preview
This powerful 5 volumes video based training program can be purchesed to be facilitated by your trainers.
Participants will...
- Better understand how to provide ALL customers with GREAT service.
- Be aware that how customers perceive the service we offer and how we perceive the needs of our customers may depend on their (and our own) personal and cultural perspectives.
- Develop a values-based approach to customer service.
- Become familiar with the G R E A T acronym and know how to apply it to our relations with our customers
Program Contents.
- The 5 Values of GREAT Customer Service opens with a series of 5 dramatizations. Each of these underscores one of the values we will explore.
- Show Respect - Every customer is your most important customer.
- Personalize - Avoid preconceived notions and stereotypes.
- Pay Attention - Assess how customers want to be served and adjust.
- Show You Care - Present a positive, supportive attitude.
- Advocate - Stay on your customer's side.
A diverse group of customers share their personal experiences and feelings to help bring the impact of the 5 Values to life.
Purchase for $625
Rent it for $295.00
Call us for a Free Preview of this powerful training video program at 1-973-427-3004
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The American Way Workshop: Doing Business with Americans
UNDERSTANDING AMERICAN CULTURE, BUSINESS, AND PEOPLE
A dynamic cross-cultural training workshop for those who want to understand the American way of life, values, culture, and business. It provides participants with deeper understanding of what made America what it is today, while giving them ways to apply that understanding in dealing with Americans in various encounters, from socializing, learning, and communicating, to doing business, negotiating and building relationships.
The American Way Workshop is a must for anyone seriously committed to interacting effectively with Americans in the US or abroad.
The workshop is presented by Francois Basili, who himself is considered the embodiment of cross cultural understanding. He has over twenty years of experience developing and delivering training programs for American and non-American audiences in the US and abroad.
Call us for more information: 973-427-3004
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Unveiling Arab Culture and Customes
Are you about to work with the Arabs, or already working with them, in the US or in the Middle East, and need to understand their ways of thinking and working ?
Whether your relationship with the Arabs is commercial, cultural, educational, or political, better understanding leads to better results. Our "Understanding the Arabs" onsite workshop will give you deeper insight into the Arab mind, culture, religion and currents of thinking.
Covering all aspects of this unique culture, "Understanding the Arabs" unveils the mysteries of Arab history, language, value system, as well as the thinking of the new generation.
The workshop is presented by Arab natives from a number of Arab countries who hold at least a Masters degree and have published and taught about Arab culture for more than fifteen years.
"I want you to know that your 'Arab Culture' was the most popular class...and was completely filled one-half hour after registration began. At people's insistence, I have a very long waiting list..." - From a letter from the administrator of the Community Education Program, Jubail Project, Bechtel International.
Contact us for information: 973-427-3004 or email us at info@communicationideas.com
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Ford and Toyota - A Cross Cultural Parable
This parable is being circulated by emails. We received a copy and thought it is worth sharing with our readers. Even as it paints a cartoonish picture of the cultural differences in management styles, it offers an insightful criticism that can be useful for those who have the capacity to learn and adapt. (HumaNext)
A Japanese company (Toyota) and an American company
(Ford) decided to have
a canoe race on the Missouri River. Both teams practiced
long and hard to
reach their peak performance before the race.
On the big day, the Japanese won by a mile.
The Americans, very discouraged and depressed, decided to
investigate the
reason for the crushing defeat. A management team made up
of senior
management was formed to investigate and recommend
appropriate action.
Their conclusion was the Japanese had 8 people rowing and 1
person steering,
while the American team had 8 people steering and 1 person
rowing.
Feeling a deeper study was in order, American management
hired a consulting
company and paid them a large amount of money for a second
opinion.
They advised, of course, that too many people were steering
the boat, while
not enough people were rowing.
Not sure of how to utilize that information, but wanting to
prevent another
loss to the Japanese, the rowing team's management
structure was totally
reorganized to 4 steering supervisors, 3 area steering
superintendents, and
1 assistant superintendent steering manager.
They also implemented a new performance system that would
give the 1 person
rowing the boat a greater incentive to work harder. It was
called the 'Rowing
Team Quality First Program,' with meetings, dinners,
and free pens for the
rower. There was discussion of getting new paddles, canoes, and other
equipment, extra vacation days for practices and bonuses.
The next year the Japanese won by two miles.
Humiliated, the American management laid off the rower for
poor performance,
halted development of a new canoe, sold the paddles, and
canceled all
capital investments for new equipment. The money saved was
distributed to
the Senior Executives as bonuses and the next year's
racing team was
out-sourced to India.
Sadly, the End.
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On Common Ground AND Framework for Democracy: Two video series to teach American Government and institutions - Powerful Combination of Video, Print and Online Components. Read below...
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On Common Ground: A Television Series for Teaching Civics and Citizenship
Helping students -- whether native-born high school students or adult immigrants -- learn what democracy in a multi-cultural society really means: That is the purpose of On Common Ground, a powerful anthology of real-life dramas and closely-correlated, multi-level text materials (sold separately) that focus on key issues in citizenship, civics and government.
Produced with support from the states of California, Florida and New York, and the United States Department of Justice, Immigration and Naturalization Service, On Common Ground helps viewers fully understand the rights, privileges and responsibilities associated with citizenship.
Dramatic episodes focus on such crucial issues as racial polarization, extremism and freedom of speech, individual rights versus the public good, separation of powers, and checks and balances.
Two correlated Worktexts, sold seperately, help students gain valuable insights into life in the democracy that is America. Teachers Resource Books support teaching with On Common Ground in the classroom. Ideal for use as part of EL/Civics grant programs at intermediate to advanced ESL levels.
On Common Ground Video Series Price: $695.00
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Framework for Democracy: Introduction to American Government
An extension of the critically acclaimed dramatic series for teaching civics and citizenship (On Common Ground- above), Framework for Democracy probes concepts that are basic to an introductory course in American government.
The course's 26-half-hour videos provide a comprehensive and up-to-date treatment of core topics in a powerful documentary style. It includes compelling interviews and case studies on a range of issues, both historic and contemporary, encouraging learners to think about and debate the many questions and challenges confronting our democracy.
Order Framework for Democracy Video Series / Price: $399.00
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Dialogue for Cultural Understanding Training Video - Free Preview
Dialogue! Now You're Talking Series consists of four video-based training programs:
Program 1. Communicating in a Diverse World.
- Overview. What is dialogue - contrasting debate and dialogue.
- Initiating Dialogue - how to do it, where to do it.
- The skills of Dialogue - Suspension (of judgment, decision making and status)
- Listening (with empathy, for understanding, showing you care)
- Discovery (uncovering and sharing hidden assumptions in yourself and others).
- Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise.
Program 2. Dialogue for Cultural Understanding.
- We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments.
- We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships.
Program 3. Dialogue between Genders.
- A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work.
Program 4. Dialogue among Generations.
- We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages.
- We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships.
Purchase any one program of the above four $625.00
Rent any one program of the above four $295.00
Purchase all four programs for $1875.00
Purchase any 3 programs for $1462.50
Purchase any 2 programs for $1062.50
Support materials include a comprehensive facilitation guide, reproducible handouts, pre- and post-assessments, and PowerPoint slides for classroom presentation.
Call us for a Free Preview of this video program at 1-973-427-3004
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Crossroads Cafe: A Proven Way to Learn English and Build Literacy Skills - Best Seller
Crossroads Café is a superbly produced, entertaining video and print series designed for use by ESL/ESOL, adult and family literacy, basic skills (pre-GED), workplace/vocational ESL, and correctional education programs.
The result of an unprecedented collaboration between several learning and production organization, the departments of education for the states of California, Illinois, Florida and New York; the US Department of Education; the United States Department of Justice, Immigration and Naturalization Service; and the US Information Agency, Crossroads Café helps learners build their English skills and cultural awareness at the same time.
Dramatic television episodes follow six main characters as they are challenged by their lives in America and learn how to communicate with others as they conquer their problems.
Clients Include: ELS Language Centers, Walt Disney Learning Center, San Diego Community College, Oklahoma City Even Start, Library Cable Network, Florida Department of Corrections, New York Public Library, Catholic Charities, Department of Labor Job Corps, Samsung, TV Cultura, Brazil and many others.
Crossroad Cafe Video Series -- The 26 half-hour videos in Crossroads Cafe combine drama and storyline with documentary information about U.S. culture and animated segments that focus on specific language functions (e.g., "making introductions"). The result is an innovative and effective approach to English language learning. Price includes tapes and single site (classroom use) license. Crossroads
Crossroads Cofe: All 26 episodes video series/ $1,500.00
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The Multicultural Customer Training Video
What is courteous in one culture, may be disastrously discourteous in another!
Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone.
This powerful training video offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language.
20 min. Includes Leader's Guide. Purchase for $595.00
Rent for 5 DAYS / $95.00
For a Free Preview call: 1-973-427-3004
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Going Global: A Case Study- Executive Briefing Video
What do you do if your clients are going global? How should your company respond to a market that is globalizing? Mary Cranston speaks of her experience in leading Pillsbury Winthrop through this process.
Pillsbury Winthrop was created in 2001 with the merger of two 125-year-old law firms that were historic market leaders in their respective birthplaces: San Francisco and New York. In response to new technology and a climate of deregulation, their corporate clients were going global-they had to do the same. The merger of Pillsbury Madison & Sutro with Winthrop Stimson Putnam & Roberts allowed them to become an international force in their industry virtually overnight.
Mary Cranston, along with Pillsbury's managing partner Marina Park, initiated the deal. Generating a sense of urgency, and convincing her partners that the status quo was a higher risk than moving forward, she orchestrated the buy-in of key players. This process turned out to be the best thing that could have happened, though the strategic choices and logistical pitfalls were a painful challenge at the time. Working with Winthrop's Chair, John Pritchard, Ms. Cranston expanded these firms into a national and international footprint in response to market changes.
Mary Cranston is currently the Chair of Pillsbury Winthrop, LLP. She received her JD from Stanford Law School, and holds an MA from the University of California at Los Angeles. Ms. Cranston has been named to the National Law Journal's list of "The 100 Most Influential Lawyers in America."
Video type: VHS / Length: 46 mins. (2003)- $95.00
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Visit Our Diversity at Work Page
We provide several on-site customized versions of our one day 'Diversity at Work training workshop, which is also delivered as a keynote address or a two-hour module. In addition, we have several video-based training programs you can purchase. Click on the Diversity page link at bottom of page.
More Resources:
For training videos on this and other topics Click here
For Online courses on this and other topics Click here
For Organizational / Employee Communication Click here
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