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Tools for Delivering Effective Consulting
Whether you are an external consultant, an internal consultant, or a training professional looking for the latest tools and programs to help you deliver effective consulting to your internal or external clients, you will find here a collection of resources specifically designed to satisfy your needs. Many other tools are available at the web pages listed by subject at left.
But first register below to receive our popular Thank God It’s Monday newsletter for free ideas and tools to change the culture of work and create a better workplace.
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Get Certified to Deliver Our Most Popular Workshops
Do you want to be trained and certified to deliver some of our powerful workshops to your internal or external clients in the US or abroad?
If so, we have a great opportunity for you to get certified from the comfort of your home with our Online Trainer Certification program.
You will be certified to deliver our most popular workshops covering the hot topics of emotional intelligence and team transformation, creativity and innovation, employee engagement for change, critical conversations and communication, diversity and inclusion, and cross cultural communication and competency.
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Profile the Culture of Your Entire Workplace with this Reproducible Or Online Tool
Use this innovative, powerful, reproducible tool to profile the culture of a top executive team, a department, or an entire organization. A consultant wrote to us: "The top team loved the Culture Compass and now want me to use it with all staff."
Building a strong organizational culture, or strengthening a good one you already have, starts with understanding the various dimensions and dynamics of your existing culture. The ‘Understanding’ process involves answering the questions of: What does the data mean? What are our strengths? What are our areas that need improvement? Do various departments have cultures that are compatible to each other and to the organization’s? How do we know that?
The customizable and reproducible Organizational Culture Compass enables you to find the answers to the critical questions about your culture, and provides you with ways for moving toward a stronger, more positive and productive culture at work.
The Compass comes as an MS Word file that you may customize with your organization's name, logo, and other information and print unlimited copies as a self-scoring paper and pencil tool. The Compass takes users through an exciting process of cultural discovery by answering, plotting, and analyzing 48 key questions about their organizational culture. The 48 questions cover four primary cultural orientations; People, Task, Values (and Ethics), and Synergy. The self-scoring results are then plotted on two dimensions; the People - Task dimension, and the Values - Synergy dimension.
The resulting diagram reveals, both in figures and in a visual form, the current state of the organizational culture as viewed by the user(s). The Culture Compass is designed to make it easy to uncover current cultural strengths and assets, as well as opportunities for improvement and change.
The Compass is sent to you in an electronic file in a MS Word format, so you can customize it by adding your organization’s logo, mission statement, message from the president or the Training Department, or any other information easily and quickly. And the Compass is also reproducible, so you can make unlimited copies to profile your department, team, or organization.
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Uncover and Compare the Cultures of Various Groups, Teams, and Departments with the Culture Compass- In Paper or Online
The customizable and reproducible Culture Compass is also used to uncover and compare the cultures of various groups, teams, and departments, and how to overcome the Culture Gap that might separate them. A valuable by-product of using the Culture Compass is to strengthen team spirit, ‘We Are One Team’ becomes more than a nice slogan.
The Compass takes about 30 minutes to complete, but the discussion, comparisons and analysis of strengths and improvements can take as much as people need. A comprehensive Facilitator’s Guide explains the Culture Discovery and Improvement process with detailed instructions. The process can be a segment in a training session on leadership, supervision, culture, team building, diversity or other training topics. It can also be done in a department meeting to help the department understand and improve its team culture.
Detailed Facilitator’s Guide and the Reproducible, Customizable Cultural Compass in Word format
For One-Site Organization License in MS Word: $149.00 
Consultants and Organizations who will use the Compass for more than one site or one organization, must purchase the Multi-Site License in MS Word for $189.00
Online Culture Compass Profile for a Department or Entire Orgtanization: For 10 Users $230.00
For 20 Users $330.00
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Skills for Internal Consultants Workshop with Participant Workbook $99.95
By Penny L. Ittner , Donald Roberts G. & Alex F. Douds - Today's fast-moving, competitive environment requires training staff members to assume the role of an internal consultant who partners with managers to help them achieve organizational goals. This workshop provides fundamental consulting skills to enable people to function effectively as internal consultants.
You will be able to: Use systematic consulting processes in performing as an internal consultant; Build client credibility and maintain a strong client relationship throughout the consulting process Contents.
The workshop includes: - General Consulting Concepts; Contracting with the Client; Collecting and Analyzing Data; Feeding Back Organizational Data; Implementing Change; Evaluating Consulting Projects; Ending/Extending Consultant Contracts.
Instructor's Guide with one Participant Coursebook /250 pp /3-ring binder /$99.95
Additional Participant Coursebook /200pp/Paperback $50.00 Each
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The New Fieldbook for Trainers: Tips, Tools, and Techniques $89.95
This innovative resource is a gold mine of field-tested principles, activities, instruments, and designs. The materials will help you produce high impact training to support performance improvement initiatives for individuals and teams. Everything is reproducible and even customizable using the word processing files provided on disk.
More than 60 tools, activities, and designs are included. One look through this fieldbook, and you'll agree that it is the most directly beneficial collection of tools for trainers ever assembled under one cover.
Selected Contents: - Training Principles and Methods; Involving Participants; Processing Learning; Classroom Management; Facilitating Meetings; Trainer Development;
Training Instruments; Training Needs Assessment; Team Commitment; The Focus Group Sensing Scale; Success Practices; Problem Solving Tools: A Self Assessment;
High-Involvement Learning Activities; Energizers; Communications; Problem Solving; Teams;
High-Involvement Training Designs; Principles of Adult Learning and Course Design; Course-Design Resource Worksheet; Training for Trainers; Effective Presentation Skills;
Strategic Interventions; Jones' Intervention Cube; Team Development Models; Training as a Strategic Intervention; Evaluating Training Sessions.
364 pages/ 3-ring binder with diskette (files on diskette are in Microsoft Word 7.0 format and PowerPoint 7.0 for Windows) /Code:HR-NFT/ $89.95
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The Best-Selling Survey Manual that Fills a Gap in Survey Design- What to Ask. 2500 Survey Questions
Like previous editions, The Question Book, 5th Edition fills a major gap in survey design technology—what to ask. This new edition goes even further by providing many additions that will save you time and money the very next time you create a survey.
The Question Book, 5th Edition, contains more than 2,500 survey questions organized into 50 topical categories. In addition, 22 topical short questionnaires address a wide variety of topics and can be used “as is” or modified to meet your specific needs. The book comes with a variety of support materials to help you in every facet of survey design. These include an organizational readiness checklist, design guidelines, sample announcement letters and cover pages, and suggested instructions.
Whether you’re constructing a custom survey from the ground up or modifying an existing survey, The Question Book, 5th Edition will ensure you obtain information in the most accurate, efficient, timely and cost-effective manner. Also available with Workbook and CD-ROM: The Question Book Goes Interactive.
Contents Chapter 1: Getting Started—An Overview Chapter 2: Survey Question Databases Section 1: Employee Master Question List Section 2: 360° Feedback Master Question List Section 3: Healthcare Master Question List Section 4: Professional Service Firm Question List Section 5: Customer Master Question List Section 6: Supplier Master Question List Section 7: Comparison (Better/Worse) Question List Section 8: Written Comments Master Question List Section 9: Demographics Master Question List Chapter 3: Survey Questionnaire Library Chapter 4 : Survey Support Materials The Question Book: 300 pp/ 3-ring binder/Code..HRQB5/ $225.00
Also available in interactive format, paperback plus 3-ring binder with CD/ Code..HRQBGI/ $495.00
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Facilitation Skills Workshop in Word - Best Seller $179.95
This customizable workshop Template is designed for employees in the organization who are responsible for facilitating group discussions or meetings. All the information and exercises can be easily applied to work-related situations. Facilitation Skills is designed to be facilitated in up to two-days, or if you prefer, in a series of short-term meetings.
Participants will learn to: Identify the key behaviors to be an effective facilitator; Focus on the structure of the session and not on the content; Create goals and expectations with internal client contracts; Develop the agenda, meeting structure and process in advance to maximize participation and results; Determine their level of empowerment prior to facilitating; Use their questioning and listening skills as a facilitator to keep the process moving in a positive direction; Close meetings with group commitment for future actions.
Skills covered include: Identifying Desirable Facilitating Behaviors; Managing Structure, Not Content; Developing "Client" Contracts; Understanding the Four Key Criteria to "Client" Contracts; Developing the Structure and Process for your Meeting; Clarifying the Facilitator's Level of Empowerment; Using the Four Key Skills to Effective Facilitation; Encouraging Participation Through Questions; Using Key Listening Skills and Avoiding Barriers; Identifying Blocks to Successful Performance.
Word 2000 Custom Version: Using the power of Microsoft Word 2000, you can modify, change, edit, delete, import, export, copy, paste, add color, logos, clip art, fonts, etc., to this program, just as you would any Word document! On this CD is an original template of the Participant’s Workbook and Facilitator’s Guide. This CD can be used in any IBM compatible computer with Windows 95/98/NT and Microsoft Word already loaded.
Facilitation Skills Workshop in Word / $179.95
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Measuring the Pulse of the Enterprise: A Step-by-Step Approach for Organizational Surveys
Covers and simplifies every step in the survey process
Do you want to bring about change in your organization by measuring its "pulse"- how your people really feel about their work environment?
Are you thinking about conducting a survey, but hesitate because the process is too complicated?
This highly practical guide simplifies the survey process by outlining what needs to be done at every step to get the survey right—and gain full value from this remarkably rich and rewarding experience.
A step-by-step approach that works on any type of survey
Whether you're surveying people's opinions, attitudes, values, beliefs, knowledge, or general views, Measuring the Pulse of the Enterprise will walk you step-by-step through the entire process: Before any widespread survey is conducted, during the information-collection process itself, and after input has been collated and analyzed and it is time to take action.
The book is organized into 15 chapters, each with a one-page summary at the end and recommended resources. Topics covered include:
- Various kinds of surveys and what all must focus on
- How to align a survey with your company's goals
- 3 approaches to designing a survey
- Who should be involved in the design process, how large a population should be surveyed, and how often should a survey be conducted
- Often-overlooked aspects of administering surveys
- Preparing individuals and groups who can help the process enormously-or make it difficult
- How much time each phase of the process should take • Gathering data in intelligent ways and collating the results efficiently
- Analyzing, documenting, and presenting the results
This manual is packed with information and insights organizations of every size and type will find useful. Whether your survey is a one-time event or part of an ongoing effort to gather employee feedback, Measuring the Pulse of the Enterprise will make the process fast, easy and cost-effective.
320 pp / 3-ring binder / Code…MPE / $199.95
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HR Consultant-in-a-Box: Ready to Use HR Documents at Your Fingertips in Print & CD-ROM $139.95
Whether you’re writing an employee handbook or HR policies from scratch or updating existing documents, use caution. One slip or omission in these legally binding contracts could come back to haunt you. Eliminate risk and guesswork—and save time. This comprehensive collection of prewritten HR policies, procedures, and forms—developed by experts and legally reviewed— will ensure legal compliance with minimal effort.
Next time you need to write a policy, don’t reinvent the wheel— start here. We even put everything on disk so it’s easy to update, customize, print out, and distribute. Perfect for managers and HR professionals alike.
HR Consultant-in-a-Box puts all these ready-to-use documents at your fingertips: A complete employee handbook with 68 policies and procedures covering everything from dress code to personal leave; Step-by-step procedures for worry-free recruiting, selecting, hiring, reviewing, disciplining, and terminating; Fast and easy forms—just make copies and hand out.
Sample forms are included for: Position description; Job opening advertisement; Job offer letter; Reference check guide; Exit interview; Verbal, written, and final warning noticesSpecific steps clarify liability-loaded tasks like: Conducting the interview; Screening; Evaluating candidates; Making the offer; Rejecting candidates; Discussing a performance review with an employee; Termination.
142 pp/ 3-ring binder w/CD-ROM /Code...HRCIB /$139.95
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The Competency Toolkit. Reproducible. Everything You Need for Your Competency Initiative - BEST SELLER!
( By: David D. Dubois, Ph.D., & William J. Rothwell, Ph.D.) "The Competency Toolkit provides everything that is needed for a training/OD department or consulting firm to produce competency-based analysis and development. The Toolkit provides resources to guide practitioners through the whole process, front to back, from sponsorship through development to implementation. Comprehensive and well-researched, the kit is a must for managers and developers who want to do it right. Only Dubois and Rothwell could have produced a series of tools this thorough." -- Jeremie Hill Grey, Ph.D. The Learning Consortium, Mesa, AZ
The Competency Toolkit provides you with the tools you'll need to win key management support for, and to develop and implement powerful competency-based employee performance enhancement opportunities within your organization. The Toolkit contains the most innovative methods, procedures, suggestions, and materials to help your organization initiate or advance its use of competency identification and modeling technologies to its ultimate advantage.
Also included are more than 300 overhead masters, detailed briefing presentation outlines, and the handouts for briefings that are typically needed to implement competency initiatives in an organization. In addition, comprehensive competency menus for leadership and individual contributor jobs found in organizations, “do's and don'ts,' explanations of “best practices,' a host of instruments, forms, competency card-sort activities, templates, and similar tools needed to implement credible competency practices, and an extensive bibliography, are valuable key components of this must-have resource!
Selected Contents
- Important Definitions
- Competencies and the Human Resource Management System
- Support for Competency Program Development
Part I: Gaining Organizational Support for Competency Identification
- Things to Consider
- The Importance of Vocabulary
- Performance Diagnosis
- Resources Needed Preparing for and Delivering the Management Briefing
Part II: Creating Competency Models: Step-by-Step
- Overview of the Steps for Competency Identification and Modeling
- Successfully Completing the Project Steps
Part III: Using a Competency-Based Multi-Rater Assessment System
- Basics of Competency-Based Multi-Rater Assessments
- Management Briefing
Part IV: Helping Individuals Build Their Competencies:
- Individual and Managerial Contract Development
- Aligning Competency Assessment Results with Individual Development Initiatives
- Outline to Brief Senior Managers and Supervisors on Individual Development Planning
- Outline to Brief Employees on Individual Development Planning
600 pages/ two 3-ring binders and CD-ROM /Code:HR-CTK /$295.00
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Helps You Create Strategic Communication Plans for Your Projects or Your Clients
The Communication Plan Template takes you step by step through the key development phases of your organizational communication plan. covering Strategic Purpose, Tie-in with Business Plan, Research, interviews, focus groups, Formulating business and communication objectives, Audience, Message, Media, Training, Measurements, Evaluation, and Implementation.
The Communication Plan Template is the most comprehensive communication planning tool we offer to help you take contorl of what, when, why, and how to communicate.
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A Consultant With No Website? A Website With No Visitors? You’re Missing a World Wide Web of Clients
If you are a consultant without a website, or with a website but no visitors, you might be missing a significant source of clients who look for consultants online. Even when you meet clients face to face, you might still lose business with many of them if you don’t have a website they can visit.
Now it is easier than ever before to build and grow your own website, add all the information you need to it, and update as frequently as you like without having to learn any code or languages.
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