Tools for Delivering Effective Consulting
Whether you are an external consultant, an internal consultant, or a training professional looking for the latest tools and programs to help you deliver effective consulting to your internal or external clients, you will find here a collection of resources specifically designed to satisfy your needs. Many other tools are available at the web pages listed by subject at left.
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Great Opportunity for Trainers and Consultants: Get Certified to Deliver Our Popular Workshops
Do you want to be trained and certified to deliver some of our powerful workshops to your internal or external clients in the US or abroad?
You can get certified to deliver some of our most popular workshops, choosing from the hot topics of emotional intelligence, creativity and innovation, employee engagement for change, critical conversations and communication, diversity and inclusion, and cross cultural communication and competency, and others.
For online certification visit: http://www.humanext.com/humanext-seminars.html
Profile the Culture of Your Entire Workplace with this Reproducible Or Online Tool
Use this innovative, powerful, reproducible tool to profile the culture of a top executive team, a department, or an entire organization. A consultant wrote to us: "The top team loved the Culture Compass and now want me to use it with all staff."
Building a strong organizational culture, or strengthening a good one you already have, starts with understanding the various dimensions and dynamics of your existing culture. The ‘Understanding’ process involves answering the questions of: What does the data mean? What are our strengths? What are our areas that need improvement? Do various departments have cultures that are compatible to each other and to the organization’s? How do we know that?
The customizable and reproducible Organizational Culture Compass enables you to find the answers to the critical questions about your culture, and provides you with ways for moving toward a stronger, more positive and productive culture at work.
The Compass comes as an MS Word file that you may customize with your organization's name, logo, and other information and print unlimited copies as a self-scoring paper and pencil tool. The Compass takes users through an exciting process of cultural discovery by answering, plotting, and analyzing 48 key questions about their organizational culture. The 48 questions cover four primary cultural orientations; People, Task, Values (and Ethics), and Synergy. The self-scoring results are then plotted on two dimensions; the People - Task dimension, and the Values - Synergy dimension.
The resulting diagram reveals, both in figures and in a visual form, the current state of the organizational culture as viewed by the user(s). The Culture Compass is designed to make it easy to uncover current cultural strengths and assets, as well as opportunities for improvement and change.
The Compass is sent to you in an electronic file in a MS Word format, so you can customize it by adding your organization’s logo, mission statement, message from the president or the Training Department, or any other information easily and quickly. And the Compass is also reproducible, so you can make unlimited copies to profile your department, team, or organization.
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Uncover and Compare the Cultures of Various Groups, Teams, and Departments with the Culture Compass- In Paper or Online
The customizable and reproducible Culture Compass is also used to uncover and compare the cultures of various groups, teams, and departments, and how to overcome the Culture Gap that might separate them. A valuable by-product of using the Culture Compass is to strengthen team spirit, ‘We Are One Team’ becomes more than a nice slogan.
The Compass takes about 30 minutes to complete, but the discussion, comparisons and analysis of strengths and improvements can take as much as people need. A comprehensive Facilitator’s Guide explains the Culture Discovery and Improvement process with detailed instructions. The process can be a segment in a training session on leadership, supervision, culture, team building, diversity or other training topics. It can also be done in a department meeting to help the department understand and improve its team culture.
We offer the Culture Compass in a number of user-options described below. If you are not sure of which one you need to order please contact us at service@humanext.com
Paper- One-Organization's Facilitator License for face-to-face sessions only: $149.00 
Paper Format for Consultants: Consultant / Multi-Site Paper License for face-to-face sessions only $249.00
Online at our server Culture Compass Profile for a Department or Entire Orgtanization with calculations done online: For 10 Users $230
For 20 Users $400
Inquire about larger number of users: service@humanext.com
On the Organization's Intranet / Or other organization-wide unlimited uses license $995
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Skills for Internal Consultants Workshop with Participant Workbook $99.95
By Penny L. Ittner , Donald Roberts G. & Alex F. Douds - Today's fast-moving, competitive environment requires training staff members to assume the role of an internal consultant who partners with managers to help them achieve organizational goals. This workshop provides fundamental consulting skills to enable people to function effectively as internal consultants.
You will be able to: Use systematic consulting processes in performing as an internal consultant; Build client credibility and maintain a strong client relationship throughout the consulting process Contents.
The workshop includes: - General Consulting Concepts; Contracting with the Client; Collecting and Analyzing Data; Feeding Back Organizational Data; Implementing Change; Evaluating Consulting Projects; Ending/Extending Consultant Contracts.
Instructor's Guide with one Participant Coursebook /250 pp /3-ring binder /$99.95
Additional Participant Coursebook /200pp/Paperback $50.00 Each
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The New Fieldbook for Trainers: Tips, Tools, and Techniques $89.95
This innovative resource is a gold mine of field-tested principles, activities, instruments, and designs. The materials will help you produce high impact training to support performance improvement initiatives for individuals and teams. Everything is reproducible and even customizable using the word processing files provided on disk.
More than 60 tools, activities, and designs are included. One look through this fieldbook, and you'll agree that it is the most directly beneficial collection of tools for trainers ever assembled under one cover.
Selected Contents: - Training Principles and Methods; Involving Participants; Processing Learning; Classroom Management; Facilitating Meetings; Trainer Development;
Training Instruments; Training Needs Assessment; Team Commitment; The Focus Group Sensing Scale; Success Practices; Problem Solving Tools: A Self Assessment;
High-Involvement Learning Activities; Energizers; Communications; Problem Solving; Teams;
High-Involvement Training Designs; Principles of Adult Learning and Course Design; Course-Design Resource Worksheet; Training for Trainers; Effective Presentation Skills;
Strategic Interventions; Jones' Intervention Cube; Team Development Models; Training as a Strategic Intervention; Evaluating Training Sessions.
364 pages/ 3-ring binder with diskette (files on diskette are in Microsoft Word 7.0 format and PowerPoint 7.0 for Windows) / $89.95
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Facilitation Skills Workshop in Word - Best Seller!
This customizable workshop Template is designed for employees in the organization who are responsible for facilitating group discussions or meetings. All the information and exercises can be easily applied to work-related situations. Facilitation Skills is designed to be facilitated in up to two-days, or if you prefer, in a series of short-term meetings.
Participants will learn to: Identify the key behaviors to be an effective facilitator; Focus on the structure of the session and not on the content; Create goals and expectations with internal client contracts; Develop the agenda, meeting structure and process in advance to maximize participation and results; Determine their level of empowerment prior to facilitating; Use their questioning and listening skills as a facilitator to keep the process moving in a positive direction; Close meetings with group commitment for future actions.
Skills covered include: Identifying Desirable Facilitating Behaviors; Managing Structure, Not Content; Developing "Client" Contracts; Understanding the Four Key Criteria to "Client" Contracts; Developing the Structure and Process for your Meeting; Clarifying the Facilitator's Level of Empowerment; Using the Four Key Skills to Effective Facilitation; Encouraging Participation Through Questions; Using Key Listening Skills and Avoiding Barriers; Identifying Blocks to Successful Performance.
Word 2000 Custom Version: Using the power of Microsoft Word 2000, you can modify, change, edit, delete, import, export, copy, paste, add color, logos, clip art, fonts, etc., to this program, just as you would any Word document! The program contains two files - Participant’s Workbook and Facilitator’s Guide. Program files will be sent via email upon purchase.
Facilitation Skills Workshop in Word / $149.00
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The Best-Selling Survey Manual that Fills a Gap in Survey Design- What to Ask. 2500 Survey Questions
Like previous editions, The Question Book, 5th Edition fills a major gap in survey design technology—what to ask. This new edition goes even further by providing many additions that will save you time and money the very next time you create a survey.
The Question Book, 5th Edition, contains more than 2,500 survey questions organized into 50 topical categories. In addition, 22 topical short questionnaires address a wide variety of topics and can be used “as is” or modified to meet your specific needs. The book comes with a variety of support materials to help you in every facet of survey design. These include an organizational readiness checklist, design guidelines, sample announcement letters and cover pages, and suggested instructions.
Whether you’re constructing a custom survey from the ground up or modifying an existing survey, The Question Book, 5th Edition will ensure you obtain information in the most accurate, efficient, timely and cost-effective manner. Also available with Workbook and CD-ROM: The Question Book Goes Interactive.
Contents Chapter 1: Getting Started—An Overview Chapter 2: Survey Question Databases Section 1: Employee Master Question List Section 2: 360° Feedback Master Question List Section 3: Healthcare Master Question List Section 4: Professional Service Firm Question List Section 5: Customer Master Question List Section 6: Supplier Master Question List Section 7: Comparison (Better/Worse) Question List Section 8: Written Comments Master Question List Section 9: Demographics Master Question List Chapter 3: Survey Questionnaire Library Chapter 4 : Survey Support Materials The Question Book: 300 pp/ 3-ring binder/ $225.00
Also available in interactive format, paperback plus 3-ring binder with CD/ $495.00
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Measuring the Pulse of the Enterprise: A Step-by-Step Approach for Organizational Surveys
Covers and simplifies every step in the survey process
Do you want to bring about change in your organization by measuring its "pulse"- how your people really feel about their work environment?
Are you thinking about conducting a survey, but hesitate because the process is too complicated?
This highly practical guide simplifies the survey process by outlining what needs to be done at every step to get the survey right—and gain full value from this remarkably rich and rewarding experience.
A step-by-step approach that works on any type of survey
Whether you're surveying people's opinions, attitudes, values, beliefs, knowledge, or general views, Measuring the Pulse of the Enterprise will walk you step-by-step through the entire process: Before any widespread survey is conducted, during the information-collection process itself, and after input has been collated and analyzed and it is time to take action.
The book is organized into 15 chapters, each with a one-page summary at the end and recommended resources. Topics covered include:
- Various kinds of surveys and what all must focus on
- How to align a survey with your company's goals
- 3 approaches to designing a survey
- Who should be involved in the design process, how large a population should be surveyed, and how often should a survey be conducted
- Often-overlooked aspects of administering surveys
- Preparing individuals and groups who can help the process enormously-or make it difficult
- How much time each phase of the process should take • Gathering data in intelligent ways and collating the results efficiently
- Analyzing, documenting, and presenting the results
This manual is packed with information and insights organizations of every size and type will find useful. Whether your survey is a one-time event or part of an ongoing effort to gather employee feedback, Measuring the Pulse of the Enterprise will make the process fast, easy and cost-effective.
320 pp / 3-ring binder / $199.95
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Become a Better Trainer: Use the Powerful Heart & Mind Learning
- Heart & Mind Learning is a HumaNext training design and delivery methodology that turns ordinary training sessions into great learning experiences.
- HumaNext is one of Americaâs most innovative training and communication companies, as evidenced by the depth and breadth of the cutting edge training programs we offer at our three main web sites.
- We have put the best lessons of our diversified training experience in the design of a unique approach to training that we call Heart & Mind Learnin.
Lean more about it here: http://www.humanext.com/heart-and-mind-learning.html
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HR Consultant-in-a-Box: Ready to Use HR Documents at Your Fingertips in Print & CD-ROM $139.95
Whether you’re writing an employee handbook or HR policies from scratch or updating existing documents, use caution. One slip or omission in these legally binding contracts could come back to haunt you. Eliminate risk and guesswork—and save time. This comprehensive collection of prewritten HR policies, procedures, and forms—developed by experts and legally reviewed— will ensure legal compliance with minimal effort.
Next time you need to write a policy, don’t reinvent the wheel— start here. We even put everything on disk so it’s easy to update, customize, print out, and distribute. Perfect for managers and HR professionals alike.
HR Consultant-in-a-Box puts all these ready-to-use documents at your fingertips: A complete employee handbook with 68 policies and procedures covering everything from dress code to personal leave; Step-by-step procedures for worry-free recruiting, selecting, hiring, reviewing, disciplining, and terminating; Fast and easy forms—just make copies and hand out.
Sample forms are included for: Position description; Job opening advertisement; Job offer letter; Reference check guide; Exit interview; Verbal, written, and final warning noticesSpecific steps clarify liability-loaded tasks like: Conducting the interview; Screening; Evaluating candidates; Making the offer; Rejecting candidates; Discussing a performance review with an employee; Termination.
142 pp/ 3-ring binder w/CD-ROM /$139.95
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The Competency Toolkit. Reproducible. Everything You Need for Your Competency Initiative - BEST SELLER!
( By: David D. Dubois, Ph.D., & William J. Rothwell, Ph.D.) "The Competency Toolkit provides everything that is needed for a training/OD department or consulting firm to produce competency-based analysis and development. The Toolkit provides resources to guide practitioners through the whole process, front to back, from sponsorship through development to implementation. Comprehensive and well-researched, the kit is a must for managers and developers who want to do it right. Only Dubois and Rothwell could have produced a series of tools this thorough." -- Jeremie Hill Grey, Ph.D. The Learning Consortium, Mesa, AZ
The Competency Toolkit provides you with the tools you'll need to win key management support for, and to develop and implement powerful competency-based employee performance enhancement opportunities within your organization. The Toolkit contains the most innovative methods, procedures, suggestions, and materials to help your organization initiate or advance its use of competency identification and modeling technologies to its ultimate advantage.
Also included are more than 300 overhead masters, detailed briefing presentation outlines, and the handouts for briefings that are typically needed to implement competency initiatives in an organization. In addition, comprehensive competency menus for leadership and individual contributor jobs found in organizations, “do's and don'ts,' explanations of “best practices,' a host of instruments, forms, competency card-sort activities, templates, and similar tools needed to implement credible competency practices, and an extensive bibliography, are valuable key components of this must-have resource!
Selected Contents
- Important Definitions
- Competencies and the Human Resource Management System
- Support for Competency Program Development
Part I: Gaining Organizational Support for Competency Identification
- Things to Consider
- The Importance of Vocabulary
- Performance Diagnosis
- Resources Needed Preparing for and Delivering the Management Briefing
Part II: Creating Competency Models: Step-by-Step
- Overview of the Steps for Competency Identification and Modeling
- Successfully Completing the Project Steps
Part III: Using a Competency-Based Multi-Rater Assessment System
- Basics of Competency-Based Multi-Rater Assessments
- Management Briefing
Part IV: Helping Individuals Build Their Competencies:
- Individual and Managerial Contract Development
- Aligning Competency Assessment Results with Individual Development Initiatives
- Outline to Brief Senior Managers and Supervisors on Individual Development Planning
- Outline to Brief Employees on Individual Development Planning
600 pages/ two 3-ring binders and CD-ROM /$295.00
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Accomplish Objectives Training Kit
First Part of the Table-Top Training Series
The Accomplish Objectives Training Kit is designed for 4-5 people to work together to complete the exercises. Each kit includes one poster-size workmap, case study game pieces, handout packets for each participant to keep and the Training Guide, which contains step-by-step instructions for each of the training exercises and discussion questions to facilitate group learning.
Participants apply their varied backgrounds and experiences to reinforce learning as the training progresses. This module contains one case study and six activities that provide a framework for effective Execution, which is the centerpiece of the bottom layer of The Consulting Stance Pyramid. Accomplishing Objectives is the first and most visible element of your performance. The 90-minute self-paced session is ideal for groups of four or five and includes: Pre-Briefing to introduce the concept of Tabletop Training and ensure that all participants understand what is expected of them.
This type of training is enhanced by active participation from all students. Project Cycle phases, Deliverables and Key Skills required for each phase. Task Execution Cycle, which includes a detailed, consultative process for completing tasks efficiently and effectively and a Symptom-Diagnosis exercise to tie actions to consequences in the participants' minds. Collaboration Cycle, which teaches the key elements of consultative collaboration combined with a Symptom-Diagnosis exercise to tie actions to consequences. Debriefing to review lessons learned, reinforce core concepts and encourage participants to incorporate the lessons learned into their daily routine.
The Accomplish Objectives Training Kit provides a framework for effective execution of project activities based on a common understanding of the process and skills necessary. Participants will see immediate improvement in productivity and collaboration skills. By working together to complete the training, they have the opportunity to tailor the material to their own circumstances, which creates an instant accountability network to provide ongoing support as they incorporate these concepts into their daily working routine.
Prerequisites: None- Time: 1.5 hours Price: $249.00
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Establish Strategic Relationships Training Kit- Part of the Table-Top Training Series
The Establish Strategic Relationships Training Kit is designed for 4-5 people to work together to complete the exercises. Each kit includes one poster-size workmap, case study game pieces and the Training Guide, which contains step-by-step instructions for each of the training exercises and discussion questions to facilitate group learning. Participants apply their varied backgrounds and experiences to reinforce learning as the training progresses.
This module relates to both building blocks on the middle layer of The Consulting Stance Pyramid: Access and Influence. Identifying and establishing effective relationships with the right people is critical to a consultant's ability to perform on a project and to secure additional consulting opportunities.
The 90-minute session includes:
- Pre-Briefing to review the concept of Tabletop Training and ensure that all participants understand what is expected of them.
- Because this type of training depends heavily on active participation, this is essential.
- Workmap Scenario, which describes the case study to be used for all activities in this workmap. Identify Key Players exercise to determine who are the most important client, consulting and third party personnel.
- Determine priorities, objectives and "the one thing" that a consultant must do to make each Key Player happy. Reveals both professional and personal qualities important to building relationships.
- Conflict Roadmap, which provides a tool for resolving conflict and allows the participants to gain practical experience using it in realistic situations.
- Extend Your Network, which encourages participants to think beyond their own immediate circle for opportunities to expand their sphere of influence both inside clients and project teams as well as in their industry or area of expertise.
- Debriefing to review lessons learned, reinforce core concepts and help participants apply the lessons learned to their daily activities.
This module develops the participants' instincts for seeing beyond the current project and immediate objectives to enhance your organization's reputation to increase referenceable customers and repeat engagements. Participants will collaborate to make decisions in the game and, in the process, develop new insight into their own interpersonal communication and new tools for handling relationship issues.
Prerequisites: Accomplish Objectives (optional)- Time: 1.5 hours
Price: $249.00
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Project Launch Training Kit- Table-Top Training Series
This module was designed specifically for project teams that include representatives from different organizations or business units working together. Include this module in your project kick-off activities to give all team members a common vocabulary, shared expectations and an opportunity to build productive working relationships from the start. This module includes:
Pre-Briefing:
Communication Match Game, which requires participants to match various common communication topics with the ideal, preferred method of delivering that information in this particular project.
Task Execution Cycle, which includes a detailed, consultative process for completing tasks efficiently and effectively and a Symptom-Diagnosis exercise to tie actions to consequences in the participants' minds.
Problem-Solving Process, which teaches a detailed process to ensure that problems are addressed and resolved quickly.
Debriefing to review the core concepts and to resolve any issues that have been identified in the course of the training.
Prerequisites: Works best when combined with Establish Strategic Relationships as part of an all-day Project Kick-Off event, but is effective as a standalone team activity.
Time: 90 minutes
Because this kit is most often purchased for use as part of an all-day Project Launch program hosted by the Project Sponsors, this kit will also give you access to a downloadable PDF: "Sponsors' Guide to a Successful Project Launch."
Price: $249.00
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Accelerating Authority- Table-Top Training Series
This module goes directly to the top of The Pyramid to demonstrate the practical value of increasing your authority in your organization, community and industry.
For consultants, influence and authority are the critical success factors that determine how much work you will have and how well you can do that work. The same activities and level of awareness are necessary for employees in support roles in any corporation. In order for you to participate in the strategic decision-making process, your internal customers have to listen to you and trust you.
Participants will learn the Four Types of Influence, determine which type is most comfortable for them, and formulate an action plan, based on their personal position and abilities, for expanding their influence and, therefore, increasing their authority. This module is highly effective for consultants who do not routinely find additional opportunities for themselves or the organization.
It is valuable for any team that wants to break down the barriers between departments or organizations and provide better value to the corporation. Unlike the other training kits, this kit includes a slide deck presentation. Like the rest of the Table-Top Training kits, it is designed to allow a group of consultants or managers to go through the training in 90 minutes without requiring a facilitator or trainer's involvement.
The kit includes a Training Guide, Authority Worksheets for 20 participants, and a PDF file containing the presentation.
Prerequisites: None- Price: $249.00
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The Total Onboarding Program: An Integrated Approach to Recruiting, Hiring, and Accelerating Talent - Facilitators Guide Set
Help New & Recently HIred Employees Hit the Ground Running
The Total Onboarding Program provides training and HR professionals with a detailed approach for bringing new and recently promoted employees up to speed and productive in half the usual time. In this Facilitator's Guide set, George Bradt -- author of The New Leader's 100-Day Action Plan -- and Ed Bancroft share a complete training package of proven tools, techniques, and tricks of the trade that help organizations reduce hiring or promoting risk and increase retention rates, identify and avoid the most prevalent landmines that derail new hires, and develop an onboarding framework that can be consistently deployed in any organization.
Based on years of experience working with Fortune 500 companies, the authors techniques will inspire and enable new employees to deliver better results faster. Their program presents the core concepts of onboarding: alignment, acquisition, accommodation, assimilation, and acceleration and includes agendas, worksheets, and slides for five meetings and 11 workshops, ranging in time from two hours to two days, so you are completely prepared to present the program to teammates.
Loose-leaf, 352 pages, published September 2010
Purchase The Total Onboarding Program: Facilitators Guide Set for $495.00
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Applied Strategic Planning: Consultant's Toolkit, 2nd Edition
Loose-leaf - 576 pages
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2010 Pfeiffer Annual Set: Training and Consulting
Author Elaine Biech, November 2009 This set contains both The 2010 Pfeiffer Annual: Training and The 2010 Pfeiffer Annual:
Consulting.
Purchase includes access to an associated website which features customizable versions of the reproducible items
associated with each activity included in the volume.
Hardcover - 656 pages
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The 2011 Pfeiffer Annual: Training
Hardcover - 320 pages
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The 2011 Pfeiffer Annual: Consulting
Elaine Biech, November 2010
The Pfeiffer Annuals provide a source of new ideas and proven solutions contributed by practitioners, subject matter experts and consultants from the field of human resource development. The materials--articles, experiential learning activities and instruments--can be fully reproduced for training purposes from the accompanying CD-ROM
hardcover, 320 pages/ $95.00
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Helps You Create Strategic Communication Plans for Your Clients / Organization
The Communication Plan Template takes you step by step through the key development phases of your organizational communication plan. covering Strategic Purpose, Tie-in with Business Plan, Research, interviews, focus groups, Formulating business and communication objectives, Audience, Message, Media, Training, Measurements, Evaluation, and Implementation.
The Communication Plan Template is the most comprehensive communication planning tool we offer to help you take contorl of what, when, why, and how to communicate.
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For training videos on this and other topics Click here
For Organizational / Employee Communication Click here
A Consultant With No Website? A Website With No Visitors? You Are Missing a World Wide Web of Clients
If you are a consultant without a website, or with a website but no visitors, you might be missing a significant source of clients who look for consultants online. Even when you meet clients face to face, you might still lose business with many of them if you don’t have a website they can visit.
Now it is easier than ever before to build and grow your own website, add all the information you need to it, and update as frequently as you like without having to learn any code or languages.
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