Training and Communication for People at Work
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50 Activities Series

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Get It Free with Any Order from this Page!

A Reproducible Paper and Pencil Tool and Guide for Discovering Your Communication Style And Sharpening Your Communication Skills Containing three tools in one:

1. An Individual CEP-I Self Assessment tool for discovering, charting, and boosting your own communication style and skills. / 2. A Team CEP-Team for discovering and charting Team Communication. / 3. A 360 View CEP-360 for five or more "Others" to evaluate your communication style. / $95 Value!


50 Activities for Developing Emotional Intelligence - Best Seller

Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient).

The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision.

Selected Contents

  • Emotional Intelligence - What Is It?
  • A Coach's / Trainer's Guide to Helping Leaders Improve EQ
  • How to Use This Guide
  • Guide to the 50 EQ Activities
  • Suggested Training Formats
  • Action / Reaction Visions
  • Apply to People Too
  • Advice from the Pros
  • Steps for Growth
  • More Reflections

50 Activities for Developing Emotional Intelligence $149.95 If you have any question, please contact us at

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50 Activities for Achieving Change

Training Objectives:

  • Outline the process of accepting change
  • Demonstrate the need for change
  • Reduce conflict
  • Improve communication skills.

Activities Cover:- Change in the workplace; Developing goals for change; Change and self-development; Accepting change; Understanding change; Training Methods: 25 activities involve group discussions; 13 questionnaires and instruments highlight current; perceptions and identify resistance to change; 6 role-play scenarios aid the transfer of learning from the workshop to the workplace; 6 written exercises provide an opportunity to express personal thoughts, and reactions to change.

420 pages /3-ring binder / $149.95
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    50 Activities for Coaching / Mentoring - BEST SELLER - $149.95

    Part of the best-selling 50 Activities series!

    These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

    Training Objectives:

    • Introduce mentoring concepts and peer guidance techniques
    • Develop skills to express performance improvement goals clearly
    • Create open, trusting relationships
    • Refine managers' skills in providing constructive feedback.

    Training Methods:

    Team games; Group discussions; Icebreakers; Role-plays; Questionnaires and written exercises.

    Time Guidelines: 34 activities take 1 hour or less; 6 activities take between 1 and 2 hours

    306 Pages / 3-ring binder. $149.95   If you have any question, please contact us at


    50 Activities for Developing Counseling Skills in Managers

    Part of the best-selling 50 Activities series!

    Comes complete with learning objectives, facilitator guidance, and reproducible materials.

    Training Objectives

    • Enable managers to concentrate on the personal views, feelings, and opinions of their staff
    • Encourage person-centered rather than role-centered management Improve interpersonal skills
    • Ensure that organizational goals are achieve

    Activities Provide complete coverage of the four stages of counseling:

    1. Rapport and relationship building
    2. Challenging problems
    3. Problem exploration and understanding
    4. Taking action

    296 pp/ 3-ring binder/ $149.95 If you have any question, please contact us at


    50 Activities for Conflict Resolution - Best Seller $149.95

    This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections.

    Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents:

    Part One: Group Workshop Activities; - Two Responses to Conflict: Fight or Flight; - How Can We Both Win? A Quick Demonstration; - Individual Conflict Styles: A Zoological Approach; - Approaches to Conflict: Role Play Demonstration; - When Conflict Creates Stress, Don't Just Stand There; - Introduction to Listening: A Self Inventory; - Red Flags , Benefits and Barriers: Exploring Third Party Intervention , Mismatched? Are You Reading the Non-Verbal Cues? - Constructive or Destructive Conflict: Lessons to be Learned ; - Gaining a Different Perspective ; - Assumptions: Who Needs 'Em? ; - Third-Party Mediation; - Formulating Clear Agreements.

    Part Two: Individualized Exercises and Assessments Self-Assessment in Dealing with Differences Analyzing A Conflict: Is It Worth Getting Into? In the Heat of the Moment How to Deal with Hot Buttons Resolving a Conflict through Planning Mediation: Test Your Knowledge First Thoughts About Others: Perception IQ Quiz Uncovering the Hidden Agenda Your Turn: A Non-Judgmental Exercise Supportive Listening: What's Your Score? Escalate vs. Acknowledge: The Choice is Yours Eight Different Points of View

    300 pages 3-ring binder / $149.95

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    50 Activities for Promoting Ethics in the Organization $149.95

    This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork.

    Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States.

    Training Objectives include:
    • Increase ethics awareness among managers, teams and sales personnel
    • Help develop values and guidelines
    • Provide training activities to support organizational ethics policies
    • Provide activities for practice in ethical decision-making.

    Training Methods include: Icebreakers; Assessments; Role plays; Games.

    300 pp/ 3-ring binder / $149.95
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    50 Activities for Creativity and Problem Solving $149.95


    This exciting collection of 50 activities enables a trainer, a manager, or a team leader to deliver powerful activities that boost the creativity and problem solving skills of the entire team. Training Objectives include: Develop creative thinking; Offer new approached to problem solving; Develop approaches to problems that will not respond to traditional problem-solving methods.

    Activities Included Cover: Problem analysis; Thinking process; Finding solutions; Implementation of creative problem-solving methods; and many more. $149.95 .

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    New! 50 Activities for Achieving Excellent Customer Service

    Part of the Best-Selling 50 Activities Series!
    This resource manual provides:
    • Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.
    • Identification and creation of memorable experiences for your customer service representatives and their customers
    • A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.
    • 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.
    • User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference.
    • Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the “right fit” for your programs.
    Also Included:
    • A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization.
    • Powerful bonus sections are included to complement and support your customer service core values and enhance performance.
    • A complementary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service—And What Should Happen!
    • Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus—the Customer!
    Training Objectives
    • Increase the creativity and skill level of customer service representatives
    • Demonstrate what excellent customer service is
    • Provide insights and practice to improve customer service
    • Develop your own organizations bank of customer service learning situations

    Training Methods include: Role plays / Assessments / Brainstorming / Listening exercises

    Time Guidelines: Activities take between 15 minutes and one hour.

    275 pp/ 3-ring binder/ $149.95 
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    50 Activities for Diversity Training. $149.95


    The 50 activities in this resource book have been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences, and mastering new skills for communicating more effectively in our diverse workplaces.

    Each activity is ready to use and includes trainer's notes and all necessary handouts and overhead transparency masters. They each take between 15 and 45 minutes to complete.

    Training Objectives: Illustrate how cultural differences may impact behavior; Increase awareness of the impact of culture in the workplace; Demonstrate skills for managing a culturally diverse work force; Address issues of gender in the workplace.

    300 Pages /3-ring binder /$149.95
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    675 Ways to Develop Yourself and Your People - Fully Reproducible

    The perfect opportunity to reflect on yourself and where you’re headed.

    Strategies, ideas and activities for self-development and learning in the workplace By Laurel Alexander

    We all struggle as professionals to stay on top of our game. Here is a book with hundreds of practical ways to take control of moving your career in the direction you want to go – and of helping your people do the same.

    675 Ways to Develop Yourself and Your People reflects the real needs of real people in today’s workplace. You’ll gain exercises, activities and strategies that will help you develop your ability to build positive work relationships, change an aspect of your interpersonal behavior, come across as powerful in meetings, listen, make decisions, survive a downsizing and much more.

    The engaging and hands-on resource provides a set of 50 individual learning opportunities and over 600 ideas, techniques and activities for making the most of the learning opportunities. Each module begins with an overview of the subject and moves on to exercises in easy-to-use categories:

    • Individual tasks and reflections
    • Working with others – a peer, colleague or partner 
    • Working with a mentor 
    • Developing others – exercises for facilitators to use in groups 
    • Useful Web sites

    You can pick up this book and start wherever you like. You’ll be amazed at how many opportunities you face each day to learn with and from your co-workers, facilitate the development process in others and travel purposefully through your life.

    Purchase this fully reproducible 675 Ways to Develop Yourself & Your People / $99.95

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    500 Creative Classroom Techniques for Teachers and Trainers

    Approach any training or teaching challenge with these new, fresh and inspired solutions

    500 Creative Classroom Techniques for Teachers and Trainers By Marlene Caroselli

    Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. It covers all the basics including how to:

    Have participants introduce themselves / Test for understanding / Add humor / Give feedback / Use questions / Use quotations / Have groups report / Get through printed material / Appoint group leaders

    You’ll also get creative ways to deal with reluctant learners, make subject matter relevant, encourage participant-learning after the course has ended, develop study habits, make take-home assignments relevant and more.

    Each of the book’s 20 chapters contains an overview. Within the activities is a wide variety of tips, suggestions, options, cautions, FYI tidbits and recommendations. Use the brainteasers scattered throughout the book to assess the brainpower in the room, when the class needs a mental break, after lunch to get juices flowing again or whenever you have odd minutes to fill.

    500 Creative Classroom Techniques for Teachers and Trainers concludes with an appendix section packed with feedback discussion questions, grammar tests, intuition quizzes, leadership quotes—everything you need to bring training sessions to life and achieve maximum results. 


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    50 Activities for Employee Engagement

    Getting employees engaged is not easy to do. Nor is it something you should undertake unless you're in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully.

    Are you just beginning your engagement journey? You'll find activities to help you define employee engagement, measure the current level of engagement in your organization and understand critical underlying principles. Are you interested in sustaining and growing employee engagement? Move on to the activities on overcoming obstacles, motivating engaged employees, how world famous leaders lead engagement and other advanced topics.

    The activities are organized into six, easy-to-reference sections: · Understanding employee engagement · Getting started to engage employees · Leading employee engagement · Measuring employee engagement · Creating an engaged workplace · Employee engagement communications

    Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout.

    Order for $149.95

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    Fully Reproducible 50 Activities for Developing Leaders. Volume I- BEST SELLER

    Volume I  

    This unique volume offers ready-to-use, proven activities to introduce and develop key skills in leadership training. Each activity includes clear objectives, detailed instructions on how to run the activity, and reproducible participant materials.

    Activities Cover: Leadership theories... Team building... Values and beliefs... Visionary leadership... Recognition and rewards... Change and risk taking... Professional development... Mentoring...

    Training Objectives: Develop key leadership skills... Recognize and address skills needing further development... Identify ability to take risks and initiate change... Encourage creativity to enhance visioning skills... Build strategies for personal development...

    Training Methods: 16 written exercises encourage personal reflection and development... 2 role-play scenarios aid the transfer of learning from the workshop to the workplace... 14 self-assessments help participants identify their values, beliefs, and leadership style... 14 group exercises call on participants to work together toward a common goal... 4 closure activities provide an interesting way to end a training session.

    Volume I - 300 reproducible pages/ 3-ring binder/ $149.95

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    50 Activities for Developing Leaders Vol. II

    Authors: Lois B. Hart, Ed.D. & Charlotte S. Waisman, Ph.D.

    For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies.

    Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on:

    • Laying the groundwork for a workshop that makes an impact
    • Developing the individual leader
    • Setting an example so others will want to be leaders, too
    • Helping leaders excel and perform at their best.

    The activities help leaders:

    Build trust / Be ethical / Teach / Coach / Facilitate meetings / Develop their careers / Create balance / Respond to change / Handle conflict / Be creative / Self-promote

    Volume II: 3-ring binder $149.95

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    50 Activities for Developing Supervisory Skills

    Training Objectives:

    •  Define the role of the supervisor
    • Develop key supervisory skills, including planning, organizing, and controlling
    • Improve communication skills
    • Develop skills for running effective meetings

    Activities Include:

    • Discipline
    • Planning and setting objectives
    • Decision making
    • Problem solving
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    50 Activities for Sales Training $149.95

    Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.

    All of the necessary materials are provided for you to effortlessly implement the activities; they come complete with trainer's notes, feedback instruments, exercises, and simulations.

    Activities Cover: Developing new business; Neutralizing and resolving customer objections; Closing a sale; Developing and managing sales relationships; Ten selling skills required for success.... Training methods include: Group interactions and discussions ; Feedback instruments ; Simulations and games ; Role-plays ; Written exercises

    300 pp/ 3-ring binder/$149.95

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    50+ Activities to Teach Negotiation - Fully Reproducible $149.95


    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

    Training Objectives:

    • Evaluate participant's current negotiation skills
    • Demonstrate behaviors characteristics of successful negotiators
    • Find creative new ways to approach problems
    • Assess how participants deal with conflict
    • Explore boundary role concept and its implications

    Activities Cover:

    • Planning negotiation
    • Creative thinking
    • Negotiating styles
    • Assertiveness
    • Questioning Techniques
    • Handling difficult people
    • Sales negotiation

    Training Methods: Exercises ; Self-scoring surveys ; Negotiation transcripts ; Case studies

    300 pp/ 3-ring binder / $149.95

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    50 Communication Activities, Icebreakers, and Exercises - Fully Reproducible

    Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.

    50 Communication Activities, Icebreakers and Exercises is a great way to:
    • Increase participants' awareness of how they communicate
    • Help them to build expertise in a variety of essential skills and competencies
    • Prepare them to deal effectively with the many types of communication challenges they face every day

    Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy.

    The 50 activities are organized into three, quick-reference parts:
    • Communications principles
    • Communications icebreakers
    • Communications exercises

    Are you interested in focusing on silent messages, listening bad habits, the meaning of words or interactive listening? You’ll find powerful exercises in Part I that will help. Do you want to explore new icebreakers? Move on to the Part II activities on vanity name cards, introducing each other, nickname game and repeating introductions. The final part includes skill-building exercises on following directions, communications shutdowns, rumors, communications styles and other topics.

    Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job. 

    248 pp/ 3-ring binder $149.95

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    50 Activities for Managing Stress

    Activities cover

    • Understanding stress
    • Types of stress
    • Stress and performance
    • Sources of stress
    • Managing stress

    Training Objectives

    • Identify the various forms of stress
    • Decide which types of people may be susceptible to stress
    • Examine the different sources of stress and the impact on people and their performance
    • Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance

    50 Activities for Managing Stress/ $149.95

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    50 Activities for Team Building. Fully Reproducible. 2 Volumes with 100 Activities


    Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

    Volume 1 contains creative training activities which focus on the building blocks for teams such as communication, leadership, conflict resolution, and decision making. These activities are ideal for team leaders who are looking for creative activities to energize their teams. All of the activities are ready-to-use and are fully reproducible; with little effort you can implement them into an existing training program. Each volume comes with detailed trainer's notes, clearly stated objectives, and a quick reference index to the activities.

    Training Objectives, Volume 1: Improve inter-team communication... Assess the effectiveness of a team... Establish team missions and goals...

    Training Objectives, Volume 2: Encourage continuous team improvement... Develop a mutual support network... Create balanced team roles...

    Vol. 1: 236 pp/ 3-ring binder/ $149.95

    Vol. 2: 248 pp/ 3-ring binder/ $149.95

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    50 Activities for Achieving Cultural Competence

    By Jonamay Lambert, Selma Myers, George Simons

    An outstanding source for training activities relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and for preparing foreign nationals to work in the United States.

    328 PP / $149.95

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    50 Fully Reproducible Case Studies for Management and Supervisory Skills Training

    Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case... Discussion questions which evoke thought and analysis... Suggested solutions to the problems presented.

    Training Objectives: Improve participant's listening skills... Empower employees to negotiate... solutions fairly... Provide opportunities for participants to practice new skills in a supportive environment... Illustrate the skills needed to respond productively to complex issues...

    Activities Cover: Performance appraisal... Managing effectively... Sexual harassment/discrimination... Managing disruptive employees... Coaching/counseling employees... Hiring the right person.4

    400 pages/ 3-ring binder/ $149.95

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    WorkPlay: 36 Indoor/Outdoor Activities for Leadership, Team Building, and Problem Solving

    Author: Carmine Consalvo, ED.D.

    With this facilitator-friendly handbook, you can inject play in your training to accomplish a variety of learning objectives and make learning fun and memorable.
    Work/Play contains 36 varied and versatile activities that cover a wide range of training themes and can be conducted indoors and outdoors. Some activities are play in the sense of games of joy and physical exercise. Others are play in the sense of games like chess.
    These activities are ideal for training focused on team building, group problem solving, leadership, communication, decision making, creativity and a multitude of other critical topics. You can quickly find just the right game – when you need it – because the collection is organized into three easy-reference parts:

    1. Icebreakers, energizers and closing activities
    2. Scenario-based activities 
    3. General activities for multiple objectives

    Each activity contains all the step-by-step directions you need to conduct the experience – including directions and reproducible handouts. You’ll find activities for groups as small as 5 and as large as 200 or more.

    The titles reflect how creative the activities are, ranging from Beam Us Down, Scotty! to Leap Frog to Belly High. Most of the activities are either brand new or have been uniquely adapted. So they are fresh and you won’t find them being used anywhere else.
    Dr. Consalvo is the director of a consulting firm that specializes in training trainers and taking humor seriously in the workplace. He has pioneered research into the role of humor in management problem-solving groups.
    322 pp / 3-ring binder/ $149.95

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