50 Activities for Developing Emotional Intelligence - Best Seller Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision. Selected Contents Emotional Intelligence — What Is It? A Coach’s / Trainer’s Guide to Helping Leaders Improve EQ How to Use This Guide Guide to the 50 EQ Activities Suggested Training Formats Action / Reaction Visions Apply to People Too Advice from the Pros Steps for Growth More Reflections 50 Activities for Developing Emotional Intelligence $139.95

50 Activities for Achieving Change Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities Cover:- Change in the workplace; Developing goals for change; Change and self-development; Accepting change; Understanding change; Training Methods: 25 activities involve group discussions; 13 questionnaires and instruments highlight current; perceptions and identify resistance to change; 6 role-play scenarios aid the transfer of learning from the workshop to the workplace; 6 written exercises provide an opportunity to express personal thoughts, and reactions to change. 420 pages /3-ring binder / $139.95

50 Activities for Coaching / Mentoring - BEST SELLER - $139.95 Part of the best-selling 50 Activities series! These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives: Introduce mentoring concepts and peer guidance techniques Develop skills to express performance improvement goals clearly Create open, trusting relationships Refine managers' skills in providing constructive feedback. Training Methods: Team games; Group discussions; Icebreakers; Role-plays; Questionnaires and written exercises. Time Guidelines: 34 activities take 1 hour or less; 6 activities take between 1 and 2 hours 306 Pages / 3-ring binder. $139.95

50 Activities for Developing Counseling Skills in Managers Part of the best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives Enable managers to concentrate on the personal views, feelings, and opinions of their staff Encourage person-centered rather than role-centered management Improve interpersonal skills Ensure that organizational goals are achieve Activities Provide complete coverage of the four stages of counseling: Rapport and relationship building Challenging problems Problem exploration and understanding Taking action 296 pp/ 3-ring binder/ $139.95

50 Activities for Conflict Resolution - Best Seller $139.95 This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents: Part One: Group Workshop Activities; - Two Responses to Conflict: Fight or Flight; - How Can We Both Win? A Quick Demonstration; - Individual Conflict Styles: A Zoological Approach; - Approaches to Conflict: Role Play Demonstration; - When Conflict Creates Stress, Don't Just Stand There; - Introduction to Listening: A Self Inventory; - Red Flags , Benefits and Barriers: Exploring Third Party Intervention , Mismatched? Are You Reading the Non-Verbal Cues? - Constructive or Destructive Conflict: Lessons to be Learned ; - Gaining a Different Perspective ; - Assumptions: Who Needs 'Em? ; - Third-Party Mediation; - Formulating Clear Agreements. Part Two: Individualized Exercises and Assessments Self-Assessment in Dealing with Differences Analyzing A Conflict: Is It Worth Getting Into? In the Heat of the Moment How to Deal with Hot Buttons Resolving a Conflict through Planning Mediation: Test Your Knowledge First Thoughts About Others: Perception IQ Quiz Uncovering the Hidden Agenda Your Turn: A Non-Judgmental Exercise Supportive Listening: What's Your Score? Escalate vs. Acknowledge: The Choice is Yours Eight Different Points of View 300 pages 3-ring binder / $139.95

50 Activities for Promoting Ethics in the Organization $139.95 This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States. Training Objectives include: Increase ethics awareness among managers, teams and sales personnel Help develop values and guidelines Provide training activities to support organizational ethics policies Provide activities for practice in ethical decision-making. Training Methods include: Icebreakers; Assessments; Role plays; Games. 300 pp/ 3-ring binder / $139.95

50 Activities for Creativity and Problem Solving $139.95   This exciting collection of 50 activities enables a trainer, a manager, or a team leader to deliver powerful activities that boost the creativity and problem solving skills of the entire team. Training Objectives include: Develop creative thinking; Offer new approached to problem solving; Develop approaches to problems that will not respond to traditional problem-solving methods. Activities Included Cover: Problem analysis; Thinking process; Finding solutions; Implementation of creative problem-solving methods; and many more. $139.95

New! 50 Activities for Achieving Excellent Customer Service Part of the Best-Selling 50 Activities Series! This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Identification and creation of memorable experiences for your customer service representatives and their customers A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer. 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference. Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the “right fit” for your programs. Also Included: A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization. Powerful bonus sections are included to complement and support your customer service core values and enhance performance. A complementary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service—And What Should Happen! Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus—the Customer! Training Objectives Increase the creativity and skill level of customer service representatives Demonstrate what excellent customer service is Provide insights and practice to improve customer service Develop your own organizations bank of customer service learning situations Training Methods include: Role plays / Assessments / Brainstorming / Listening exercises Time Guidelines: Activities take between 15 minutes and one hour. 275 pp/ 3-ring binder/ $139.95

50 Activities for Diversity Training. $139.95   The 50 activities in this resource book have been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences, and mastering new skills for communicating more effectively in our diverse workplaces. Each activity is ready to use and includes trainer's notes and all necessary handouts and overhead transparency masters. They each take between 15 and 45 minutes to complete. Training Objectives: Illustrate how cultural differences may impact behavior; Increase awareness of the impact of culture in the workplace; Demonstrate skills for managing a culturally diverse work force; Address issues of gender in the workplace. 300 Pages /3-ring binder /$139.95

500 Creative Classroom Techniques for Teachers and Trainers Approach any training or teaching challenge with these new, fresh and inspired solutions 500 Creative Classroom Techniques for Teachers and Trainers By Marlene Caroselli Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. It covers all the basics including how to: Have participants introduce themselves / Test for understanding / Add humor / Give feedback / Use questions / Use quotations / Have groups report / Get through printed material / Appoint group leaders You’ll also get creative ways to deal with reluctant learners, make subject matter relevant, encourage participant-learning after the course has ended, develop study habits, make take-home assignments relevant and more. Each of the book’s 20 chapters contains an overview. Within the activities is a wide variety of tips, suggestions, options, cautions, FYI tidbits and recommendations. Use the brainteasers scattered throughout the book to assess the brainpower in the room, when the class needs a mental break, after lunch to get juices flowing again or whenever you have odd minutes to fill. 500 Creative Classroom Techniques for Teachers and Trainers concludes with an appendix section packed with feedback discussion questions, grammar tests, intuition quizzes, leadership quotes—everything you need to bring training sessions to life and achieve maximum results.  $139.95

50 Activities for Employee Engagement Getting employees engaged is not easy to do. Nor is it something you should undertake unless you’re in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully. Are you just beginning your engagement journey? You’ll find activities to help you define employee engagement, measure the current level of engagement in your organization and understand critical underlying principles. Are you interested in sustaining and growing employee engagement? Move on to the activities on overcoming obstacles, motivating engaged employees, how world famous leaders lead engagement and other advanced topics. The activities are organized into six, easy-to-reference sections: · Understanding employee engagement · Getting started to engage employees · Leading employee engagement · Measuring employee engagement · Creating an engaged workplace · Employee engagement communications Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout. Order for $139.95

Fully Reproducible 50 Activities for Developing Leaders. Volume I- BEST SELLER Volume I   This unique volume offers ready-to-use, proven activities to introduce and develop key skills in leadership training. Each activity includes clear objectives, detailed instructions on how to run the activity, and reproducible participant materials. Activities Cover: Leadership theories... Team building... Values and beliefs... Visionary leadership... Recognition and rewards... Change and risk taking... Professional development... Mentoring... Training Objectives: Develop key leadership skills... Recognize and address skills needing further development... Identify ability to take risks and initiate change... Encourage creativity to enhance visioning skills... Build strategies for personal development... Training Methods: 16 written exercises encourage personal reflection and development... 2 role-play scenarios aid the transfer of learning from the workshop to the workplace... 14 self-assessments help participants identify their values, beliefs, and leadership style... 14 group exercises call on participants to work together toward a common goal... 4 closure activities provide an interesting way to end a training session. Volume I - 300 reproducible pages/ 3-ring binder/ $139.95

50 Activities for Developing Leaders Vol. II Authors: Lois B. Hart, Ed.D. & Charlotte S. Waisman, Ph.D. For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on: Laying the groundwork for a workshop that makes an impact Developing the individual leader Setting an example so others will want to be leaders, too Helping leaders excel and perform at their best. The activities help leaders: Build trust / Be ethical / Teach / Coach / Facilitate meetings / Develop their careers / Create balance / Respond to change / Handle conflict / Be creative / Self-promote Volume II: 3-ring binder $139.95

50 Activities for Developing Supervisory Skills Training Objectives:  Define the role of the supervisor Develop key supervisory skills, including planning, organizing, and controlling Improve communication skills Develop skills for running effective meetings Activities Include: Discipline Planning and setting objectives Decision making Problem solving $139.95

50 Activities for Sales Training $139.95 Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more. All of the necessary materials are provided for you to effortlessly implement the activities; they come complete with trainer's notes, feedback instruments, exercises, and simulations. Activities Cover: Developing new business; Neutralizing and resolving customer objections; Closing a sale; Developing and managing sales relationships; Ten selling skills required for success.... Training methods include: Group interactions and discussions ; Feedback instruments ; Simulations and games ; Role-plays ; Written exercises 300 pp/ 3-ring binder/$139.95

50+ Activities to Teach Negotiation - Fully Reproducible $139.95   This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives: Evaluate participant's current negotiation skills Demonstrate behaviors characteristics of successful negotiators Find creative new ways to approach problems Assess how participants deal with conflict Explore boundary role concept and its implications Activities Cover: Planning negotiation Creative thinking Negotiating styles Assertiveness Questioning Techniques Handling difficult people Sales negotiation Training Methods: Exercises ; Self-scoring surveys ; Negotiation transcripts ; Case studies 300 pp/ 3-ring binder / $139.95

50 Activities for Managing Stress Activities cover Understanding stress Types of stress Stress and performance Sources of stress Managing stress Training Objectives Identify the various forms of stress Decide which types of people may be susceptible to stress Examine the different sources of stress and the impact on people and their performance Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance 50 Activities for Managing Stress/ $139.95

50 Activities for Team Building. Fully Reproducible. 2 Volumes with 100 Activities   Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations. Volume 1 contains creative training activities which focus on the building blocks for teams such as communication, leadership, conflict resolution, and decision making. These activities are ideal for team leaders who are looking for creative activities to energize their teams. All of the activities are ready-to-use and are fully reproducible; with little effort you can implement them into an existing training program. Each volume comes with detailed trainer's notes, clearly stated objectives, and a quick reference index to the activities. Training Objectives, Volume 1: Improve inter-team communication... Assess the effectiveness of a team... Establish team missions and goals... Training Objectives, Volume 2: Encourage continuous team improvement... Develop a mutual support network... Create balanced team roles... Vol. 1: 236 pp/ 3-ring binder/ $139.95 Vol. 2: 248 pp/ 3-ring binder/ $139.95

50 Fully Reproducible Case Studies for Management and Supervisory Skills Training Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes: Summary of the case... Discussion questions which evoke thought and analysis... Suggested solutions to the problems presented. Training Objectives: Improve participant's listening skills... Empower employees to negotiate... solutions fairly... Provide opportunities for participants to practice new skills in a supportive environment... Illustrate the skills needed to respond productively to complex issues... Activities Cover: Performance appraisal... Managing effectively... Sexual harassment/discrimination... Managing disruptive employees... Coaching/counseling employees... Hiring the right person. 400 pages/ 3-ring binder/ $139.95

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